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“Great hotel with fantastic service”

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InterContinental Milwaukee
Ranked #31 of 56 Hotels in Milwaukee
Reviewed September 8, 2013

My partner and I checked in and we were upgraded straight away! Our parking ticket was also changed to allow us to come and go as we pleased and only having to pay at the end.

We were then told about the attractions and restaurants that we should go to during our stay. We were recommended a gastropub that was walking distance from the hotel. The restaurant was very good!

The next day we went to Kil@wat, the hotel's restaurant. We had food that was very affordable and of a high standard.

On our last night we were also offered a complimentary
breakfast and more information about local attractions.

All of this was made possible by the front office supervisor, Paul. He organized the upgrade, the parking ticket and the complimentary breakfast. He made us feel more than welcome and is an asset to the hotel. We will be coming back!

  • Stayed: September 2013
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Thank Lak111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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597 - 603 of 1,107 reviews

Reviewed September 5, 2013

First impressions are critical and our first impression was wonderful. The setting for the hotel is perfect. It is central to everything in central Milwaukee and its location is in a clean, safe part of town. Those are important considerations for most people and my wife most especially. The staff are what really makes the hotel worth the 5 stars. We stayed for two nights and everyone we met was kind, solicitous and exceedingly helpful. None of the staff appeared to be hungry for tips. If anything they appeared surprised and grateful when tips were tendered. We ate breakfast and one dinner in the hotel and the meals were excellent...and the prices were less than we expected to have to pay. The room was spacious, clean, well maintained and quiet. A wonderful experience!

  • Stayed: September 2013, traveled as a couple
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Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

This hotel has it all. Great location, in the center of down Town, walking distance to Restaurant and River. The hotel is very clean and has very comfortable beds. The only thing I did not like is: everything is a extra charge like WI FI $19.80,

  • Stayed: September 2013, traveled with family
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Thank Werner6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

I booked a large number of rooms for a family wedding. At home printed out confirmations, everything was correct. At arrival, not correct. King rooms and doubles assigned to wrong night. Adjoining rooms not adjoining. But worked things out satisfactorily. Hotel is beautiful, pricey, but good overall.

  • Stayed: August 2013
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Thank chrise343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Each time I visit the city of Milwaukee, I look forward to my stay at the Intercontinental because I know there will be no surprises. Sometimes surprises are good, but not when you are weary from travel and just want a good night's sleep. The Intercontinental always delivers on this and is never anything less than efficient. This is no small thing and I appreciate it. Just wanted to take note.
Thank you all.

Room Tip: Lower floor, close to elevator is my personal favorite.
See more room tips
  • Stayed: August 2013, traveled on business
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Thank september23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

I was in Milwaukee for a wedding and some college friends shared a room at the Intercon. The room was fabulous and the service was impeccable. The location is great for exploring downtown Milwaukee, the third ward, and Old World Third Street

  • Stayed: August 2013, traveled with friends
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Thank Genevieve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

The last InterCon we visited was the InterCon Hong Kong, so tough comparison, but... The Milwaukee hotel is nice - great service, attractive lobby and public spaces and guestroom furnishings were contemporary and in good shape. Guestroom bathrooms are small and dated. There were no bathrobes in the room, but strangely there were slippers. No turndown in the evening. There were noticeable signs of wear, i.e., chipped paint on the doorways, bathtub glazing was worn. The room service menu was ragged as were the menus in the dining room. Would probably look at alternative hotels on another visit.

Stayed: August 2013, traveled as a couple
Thank DRBSFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this reviewResponded September 18, 2013

Dear drbsfm,

Thank you for taking the time to review our property. It is nice to hear that you liked our hotel facilities and guest services. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the conditions of your room and menu choices. Please accept our sincere apologies for any for falling short of your expectations. Your comments are being shared with the hotel management and appropriate action will be taken to improve our guest satisfaction. I hope to get a chance of hosting you again and show you how great our hotel is.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Milwaukee

Address: 139 E Kilbourn Ave, Milwaukee, WI 53202-3125 (Formerly Wyndham Milwaukee Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Milwaukee
#20 Romantic Hotel in Milwaukee
#27 Business Hotel in Milwaukee
Price Range: $94 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Milwaukee 4*
Number of rooms: 221
Official Description (provided by the hotel):
InterContinental Milwaukee is the place to indulge your senses. Located along the Milwaukee Riverwalk, a vibrant stretch lined with parks, sculptures, restaurants and nightlife, the InterContinental Milwaukee places you in the centre of the downtown business and theatre districts. Discover the historic Pabst Theatre, the Milwaukee Art and Natural History Museums, or one of Milwaukee's many summer festivals. For a more leisurely tour of the city take a walk along Old World Third Street or in Cathedral Square Park, and don't forget to visit the Milwaukee Public Market. ... more   less 
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Also Known As:
Intercontinental Milwaukee Hotel Milwaukee
Milwaukee Intercontinental

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