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“It was the little things that mattered that made the difference!” 5 of 5 stars
Review of InterContinental Milwaukee

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InterContinental Milwaukee
Ranked #21 of 55 Hotels in Milwaukee
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“It was the little things that mattered that made the difference!”
5 of 5 stars Reviewed January 17, 2013

I had an opportunity to stay at the Intercontinental Milwaukee earlier this week. From the greeting, which was courteous and professional at check in, to the valet who not only retrieved my bags and put then in the car for me, but also started the car and made sure it was warm when I began my drive home, to the staff recommending a wonderful restaurant and then asking the next day about the reservation, the service and hospitality was excellent, and reminiscent of a smaller, boutique style hotel rather than a large downtown hotel.But what put this establishment over the top for me, was over breakfast - my friend and i were eating at the Kilowat restaurant on the second floor, and being early in the morning, the sun was shining brightly. Without either of us asking for it, one of the servers came on his own, and closed the shutters to prevent us from squinting at one another. This last act, reinforced to me the culture at this hotel of excellent guest service, professionalism, respect, and a genuine desire to make it the best possible stay and leave a very positive impression. All the people I interacted with during the stay represented the Intercontinental brand exceptionally well and I will definitely be staying here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Consult01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2013
What a joy to be able to compliment our employees who make such a difference in our guests stays. Yes, you really do understand what we try everyday to cultivate, and when we manage it and someone shares it...well...it's wonderful. The only thing better is knowing you plan on returning. We shall look forward to serving you again. Thank you for allowing us to "pay it forward" with our employees.
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972 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (183)
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English first
Wisconsin
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 12, 2013

We were in Milwaukee to attend the Milwaukee Rep's "A Christmas Carol" at the Pabst Theater. Stayed at the Intercontinental and didn't even have to go outside to get to the Pabst Theater!! Hotel exceeded expectations. Excellent staff, bar, and food. Very comfortable room. Truely outstanding. Reserved room was not ready at 5:00 p.m. when we attempted to check in. Staff went out of their way to make it right. We were in by 6:15 p.m. Would certainly stay again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, January 31, 2013
Thank you for taking the time to wrote. I appreciate hearing the staff was earnest in getting you into your room. It certainly helps liven training meetings. We are so delighted you would choose us again; we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menasha, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 7, 2013

My boyfriend and I stood at the InterContinental for a getaway weekend and we were positively surprised. We got a great deal with $120 per night- it still seems a little pricey but it is well worth it. The hotel has a lot to offer. Make sure you try their restaurant Kilowat on Floor2! Everything is modern and artsy and definitely gave us the wow effect. The room was tidy and clean and the receptionist was very helpful. Some of the restaurant's servers could be more professional, but besides we would stay at this hotel any time again!

Room Tip: We had a King Deluxe and the pillows we slept on were just AMAZING and comfy!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Val_Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, January 31, 2013
It is so gratifying to hear from a guest who has used several of the amenities we have. Your description of modern and artsy helps others get a good picture of what to expect. I am so delighted your special getaway weekend was all you had hoped. We hope we have the pleasure of your company again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed January 4, 2013

In December my wife and I stayed here. The staff was all smiles and very courteous. The room was modern, bed was like a cloud & great shower with hot hot water. We had a nice view overlooking a small downtown ice rink. I took her to see "A Christmas Carol" at the Pabst theatre which just so happens to be connected to the hotel so there was no need to get all bundled up for the winter weather. We lounged in the bar, had a few drinks and on Tuesdays they offer bocce ball right in the lobby. Fun. Amazing show and great hotel. Had dinner at a great downtown neighborhood place called Swingin' Door Exchange. Food was great and the service was warm.
Also, convenient underground heated parking.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ewanklisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2013
I am so delighted to know we were able to be part of such a fun holiday getaway that was successful for you and your wife. It was our pleasure to have you both, and we hope we have the pleasure of your company again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin, United States
1 review
5 of 5 stars Reviewed January 3, 2013

The customer service was truly memorable. We spent the night at the hotel for my son's wedding and our every need was met! The service from the front desk and concierge was remarkable (especially Mitchell, Josh & Daniel) they unloaded our car and brought everything to our room and unloaded for us. And did the same when we checked out! The wedding reception location (Grand Saloon) was beautiful and they took care of all the needs of the bride and groom. The lobby bar was very fun. The bartenders Rob, Ashley & Andrew were friendly. Thank you for taking care of us along with all of our out of town guests.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2013
Thank you for choosing us to share your family's joyous occasion. We are always delighted to have the opportunity to serve when lifetime memories are being made. Thank you for taking the time to write this review and we hope life continues to be filled with blessings for your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

My wife and I recently stayed at the InteContinental and were immediately impressed as we walked into the gorgeous, upscale main lobby. The staff greeted us with warm smiles and were extremely accommodating. Our room was magnificent and clean. We had an amazing view of the city. We truly enjoyed eating at the Kilowatt restaurant and sipping on cocktails at the Clear Lounge. The atmospheres in these places were better than most Manhattan restaurants and lounges. The doormen were also very nice and helpful, offering assistance and directions whenever my wife and I ventured into town. We stayed on New Year’s Eve and were blown away by the party that the hotel and staff threw. Ice sculptures, a live band, DJ, and incredible drink specials were just a few of the many awesome amenities the hotel offered on that special night. They went out of their way to make our New Year's Eve magical. THANK YOU! I strongly recommend staying at this hotel anytime you’re in Milwaukee! We can't wait to go back!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, January 30, 2013
This is a wonderful way to start our New Year. I am delighted we helped make yours a special one. Truly wonderful when a guest uses all of the amenities at the hotel and enjoys them all. Even better is hearing our staff met your needs and that we will have the pleasure of your company again. We look forward to serving you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Mounds
Level Contributor
108 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

What a nice treat leaving your hotel room..head down to a five star dinner and walk through the connected atrium to the Pabst Theater to a comedy show. Friendly staff, huge up to date workout area and great amenities. Worth every penny. We stayed on New Years Eve and had a great experience.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mysharona1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, January 30, 2013
Thank you for taking the time to write this review. I am always gratified when our staff enhances the stay with the service they offer. We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Milwaukee

Property: InterContinental Milwaukee
Address: 139 E Kilbourn Ave, Milwaukee, WI 53202-3125 (Formerly Wyndham Milwaukee Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Milwaukee
#20 Romantic Hotel in Milwaukee
#27 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Milwaukee 4*
Number of rooms: 221
Official Description (provided by the hotel):
InterContinental Milwaukee is the place to indulge your senses. Located along the Milwaukee Riverwalk, a vibrant stretch lined with parks, sculptures, restaurants and nightlife, the InterContinental Milwaukee places you in the centre of the downtown business and theatre districts. Discover the historic Pabst Theatre, the Milwaukee Art and Natural History Museums, or one of Milwaukee's many summer festivals. For a more leisurely tour of the city take a walk along Old World Third Street or in Cathedral Square Park, and don't forget to visit the Milwaukee Public Market. ... more   less 
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Also Known As:
Intercontinental Milwaukee Hotel Milwaukee
Milwaukee Intercontinental

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