I stayed at the Iron Horse this week and surprised my husband for his birthday. I booked the suite and added the romance package which was to include flowers in our room prior to arrival, valet parking, couples massages, turn down service and breakfast. I also specially requested champagne be in the room in addition to the flowers.
We arrived and the valet told me that there is a charge but it was supposed to be included in the package. We parked ourselves. We checked in and the staff was lovely. We got to our room and it was gorgeous (I highly recommend the rooms on the 6th floor). The champagne was in the room but the flowers were not. Disappointing. We get our massages and they were wonderful. We had dinner at Smyth, it was ok. Will probably write a separate review on that. Branded was a nice bar with great bartenders. We came back to our room late and didn't receive turndown service either. Also dissapointing. So my 550.00 package that consisted of valet, flowers, massages, turndown and breakfast, really turned into massages and breakfast.
The next morning I received my bill and I was charged for an additional set of couples massages on top of my package price. I was not happy. I called down to the front desk and they removed the additional charge plus 200.00 for not receiving everything listed in my package. They did the right thing and most hotels will not accomodate you in that way anymore. It's just unfortunate because I would have liked to see those little extras I was promised executed.
I will be back and give them another shot.
- Official Description (provided by the hotel):
- The Iron Horse Hotel is Milwaukee's most chic and sophisticated property - the transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. As the industry's first upscale hotel geared for business travelers and motorcycle enthusiasts alike, The Iron Horse Hotel meets the distinct needs of both corporate and leisure guests with its special services, unparalleled amenities and 100 loft-style guest rooms. ... more less
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- Also Known As:
- Hotel Iron Horse
- Iron Horse Milwaukee