My stay at the Iron Horse is that of positive and of areas for improvement. The Iron Horse's focus to detail is phenomenal, however , the service needs to compliment this beauty.
Service in the bar/inside & outside lounge areas.. amazing. However service in the restaurant needs improvement. Wine recommendations are an opportunity for a conversation between a bartender and a customer not a paper menu delivery. Only having 2 choices for desert on a Saturday night (cake or ice cream).... hmmm? Not good. Delivery of your bill 3 bites into your breakfast is hasty. I enjoyed the casual attire of the staff.... however a slight polish is required. The plaid shirt and denim bottom great.....a long black apron could be that shine required. Dog friendly is wonderful for your guests, however dog hair on couches because guests allow Fido on the furniture not friendly. The rooms... wow! Bedding… wow! Big t.v… wow! Terry robes...wow! Bar & goodies wow...! 1 tube of conditioner/soap and shampoo for 2 guests...? Towels half hazardly restocked on shelves requires that clean presentation. Am I setting my standards to high?.....no I do not think so because the Iron Horse has set the bar high and has created an environment that is esthetically brimming with class, amazing design and forever attention to detail......and success is in the details.More
- Free Wifi