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“Customer Service at Its' Best”

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Super 8 Milwaukee Airport
Ranked #47 of 55 Hotels in Milwaukee
Reviewed August 7, 2013

We use Motel 8 frequently because the price, cleanliness, and locations. Leaving from the airport the following morning we stayed here. Extremely clean and good rooms but most importantly the best customer service we've seen.

The bed was terribly hard and I sought out a staff in the morning to bring it to their attention. All I can say is "Wow!" Immediately she apologized, reduced my rate, explained they were getting new beds in August and made sure we were booked in a new room for our September trip.

Room Tip: They're replacing mattresses starting with the 1st & 2nd floor.
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  • Stayed: July 2013, traveled with friends
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1  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLLMil, General Manager at Super 8 Milwaukee Airport, responded to this reviewResponded August 16, 2013

Many thanks for your review of our hotel. I am very happy to hear we have impressed you with our great service. Thank you for the compliment, it means alot to us. Thank you for your business and we look forward to seeing you again. R. Liberacki, GM

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786 - 792 of 933 reviews

Reviewed August 5, 2013

This was our first visit to a Super 8. Our first room had a faucet that leaked onto my wife's bags profusely under the sink. Not dripping, pouring out water.
We switched rooms. The rollaway brought to us had wires hanging from the bottom that we had to fix to keep the mattress from falling through. The bathroom had hand prints on the wall. Needless to say, we won't stay there again, nor any Super 8.
I was told I would receive emails for $40 in vouchers after my first stay.
No emails to date either.
If you're looking for customer loyalty, how do you expect that to happen?
What's the long term value of a customer. $0 if this is the norm.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Super 8
Thank Sgear111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLLMil, General Manager at Super 8 Milwaukee Airport, responded to this reviewResponded August 16, 2013

Thank you for taking the time to review our hotel. I am very sorry for the negative experience here at my hotel. We have corrected these issues and thank you for bringing them to our attention. We value your business and hope to have the chance to serve you better in the future. Please contact me directly if you would be in our area and would like to try us out again.
R. Liberacki, GM

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Reviewed July 23, 2013

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Super 8
1  Thank Annette J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RLLMil, General Manager at Super 8 Milwaukee Airport, responded to this reviewResponded July 29, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 18, 2013

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Super 8
1  Thank Thomas G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RLLMil, General Manager at Super 8 Milwaukee Airport, responded to this reviewResponded July 21, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 15, 2013

I felt it was a good spot to stop in just for a quick place to stay, but wouldn't stay for more than one night. My room was damp and the covers seemed damp, but it could've just been the humidity. Otherwise, everything was good. The fridge was convenient.

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Easytobook.com
Thank Cara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLLMil, General Manager at Super 8 Milwaukee Airport, responded to this reviewResponded July 21, 2013

Thank you for your hotel review. I am sorry to hear the room felt damp, we have had an unusual week of extreme dew points. I hope we see you again and thank you for your business. R. Liberacki, GM

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Reviewed July 15, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank sir-VW
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RLLMil, General Manager at Super 8 Milwaukee Airport, responded to this reviewResponded July 21, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 10, 2013

I stayed here overnight at the end of the July 4 weekend before a flight out the next morning. The sink was stopped up. Something started beeping around 3am and since we had just gotten to bed at 1am decided to tough it out. It turned out to be the microwave oven and the beeping stopped when it was unplugged in the morning. I mentioned all this to the front desk and she said we should have told her when we found those things, and we would have mentioned the sink but were so tired. The blanket was frayed and worn. The sink had a lovely granite top. The TV had been replaced and the cabinet had strange bare marks where it was left unfinished. The bed was comfortable. It was a quiet hotel even though it was really close to the airport. Breakfast was normal. I wouldn't choose to stay here again though. Since we had paid in advance, we weren't able to get any discount, but she did offer us a discount on a return trip.

  • Stayed: July 2013, traveled as a couple
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1  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Milwaukee Airport

Address: 5253 South Howell Avenue, Milwaukee, WI 53207-6112
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
#26 Business Hotel in Milwaukee
Price Range: $65 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Milwaukee Airport 2*
Number of rooms: 116
Official Description (provided by the hotel):
116 room award winning, AAA approved airport property. All guest rooms include : safe, iron with ironing board, coffee/tea makers, hairdryers, microwaves, refrigerators. There is free Wi-Fi in all guest rooms and public areas. The hotel is 100% nonsmoking per Wisconsin state law. SuperStart breakfast is included for all guests from 5am-10am. The Super 8 Milwaukee Airport hotel has a whirlpool oopen 24 hours. Long term parking is available for a fee, and the 24 hour airport shuttle is free to all guests. Guest laundry is available. Interior corridors, elevator. ... more   less 
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Also Known As:
Super 8 Motel Milwaukee Airport Hotel Milwaukee
Super 8 Milwaukee
Super Eight Milwaukee
Milwaukee Super Eight
Milwaukee Super 8

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