I have been directly involved with customer service for over 38 years so I clearly recognize outstanding service when I see it. Hence the reason for this review.
While commuting from LA to Milwaukee I came upon the Clarion by chance as a distressed airlines passenger when weather forced closure of the airport. Prior to staying at the Clarion I booked regularly in a neighboring hotel. The rooms at the Clarion are accommodating with the typical bed,(comfortable I might add), desk,table TV refrigerator and microwave etc. but most importantly, the rooms have always been spotless.
The location from the airport is "almost" within walking distance providing its not -30 below zero! However, a simple phone call brings the shuttle to your location within minutes and its available 24/7 . The hospitality begins with the drivers friendly and courteous service and continues throughout your stay.
The hotel is within walking distance to neighboring restaurants but there is no need to leave as the food is excellent. They offer a variety of specials including a two medallion fillet mignon, that you can cut with a fork . My complements to Chef Dennis and his staff. Diann was an excellent server and is very familiar with the "wine cellar" as she calls it, and helped to make a birthday dinner a very special one . On Fridays they have an all you can eat fish and chips. Prices are very reasonable.
Recently I happened to meet the General Manager, Jim Mikolajczak and asked if i could possibly order a Banana Cream pie to take to a loved one who was bedridden . After a brief introduction to Head Chef Dennis and proudly showing off his absolutely spotless kitchen, the pie was waiting for me to pick up within hours.
That day Jim and his staff brought a sparkle to the eyes of a gravely ill woman. She told me it was the best pie she had ever eaten. I will never forget the courtesy, caring and hospitality demonstrated by Jim and his employees. This is something you don't often see while traveling.
Staying at the Clarion is what outstanding customer service is all about.As you can tell, . I highly recommend it.
- Official Description (provided by the hotel):
- The Clarion Hotel & Conference Center is a full-service hotel facility located conveniently across from Milwaukee's General Mitchell International Airport, just minutes south of the Downtown/Lakefront districts, and from Interstates 94/43. Featuring 180 tastefully-appointed guestrooms and suites, nearly 18,000 square feet of flexible meeting/banquet space, and spacious, complimentary open-air parking, The Clarion Hotel & Conference Center is a premier choice for both the business and social traveler coming to Milwaukee! Guest amenities include complimentary, 24-hour airport shuttle service, complimentary WI-FI, dining in our acclaimed Cork 'N Cleaver Restaurant and Lounge, long-term parking options, a 24-hour business center, a deluxe indoor pool complex, and complimentary 24-hour health club access to the on-site Sweeney's Gym. The swimming pool is currently under renovation, alternative swimming options are available. ... more less
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- Also Known As:
- Clarion Milwaukee
- Milwaukee Clarion
- Clarion Hotel Milwaukee Airport