I had reservations at Milwaukee WI Airport Clarion and at approximate 2-3pm date of my reservation I placed a call to the hotel to inform them that our party was checking in late and that we would be arriving after the Milwaukee Brewers game that we were attending. I asked the man if he needed to look at our reservations and he said no and that we only needed to check in by 7am the next day. When we arrived at 10:30pm we were informed that the credit card on file was not going through and they sold the room. They also claimed they called the phone number on file which was my house #. When I check with my wife who was home and she looked for any calls that were unfamiliar, she said she did not see anything. Also, no messages were left from Clarion.
This should have never have happened. If they needed to confirm payment to reserve the room for late arrival, the man I spoke to earlier that day should have mention that. He should have at least looked at our reservation and possibly confirm payment. Also, I indicated there were 6 people on my reservation. Did they not think that out of the SIX people in my party that we would not have had a valid credit card????? When the woman at the front desk told us of the situation, she said she knew that there were no other rooms available and we could check around. I asked her to make some calls and after approximately 7-10 min she said all that was available was in Racine, WI. I told her that was the wrong directions from home and that we would prefer something toward Madison and she said we should look. SHE DID NOT EVEN BOTHER TO HELP US LOOK AT ANY ADEQUATE HOTEL ROOM TOWARDS MADISON.
When I asked to speak to a manager, she said there was no manager available and that there was not even one available to speak to over the phone. She gave me his card and to call in the morning. I got hold a of him the next day and all he could tell me was that it was policy. There was no real apology but “I’m sorry this happened to you but that is our policy”. I guess the Clarion policy is that even if you call in advance to notify the hotel that you will be arriving late, they will sell your room from under you. I usually book my hotel stays with online travel broker where I pay in advance. Instead this time, for some reason, I decided to book via the Clarion (Choice Privileges) website where they do not require payment in advance. I don’t know if I entered a wrong number with the credit card but I can tell you there should have been NO REASON besides that why my credit card should have been declined. No messages were left to notify me of this as well. And like I said, THERE WERE 5 OTHER PEOPLE WITH ME. If this is Clarion’s policy, it lacks complete common sense. Looking at the Clarion confirmation there was NOTHING that alludes to this type of policy.
This was a horrible experience for me and the group of 6 that I was with. Along with the baseball game that night and Irish Fest that was going on in town, there were no other available rooms within a 90 mile radius. I have never stayed at a Clarion and was reluctant in booking this stay but after this experience I will NEVER stay at a Clarion or Choice Privilege hotel. I would rather spend twice the cost and have to spend another these hotels. As a business owner myself, it disappoints me that a company can be run at poor level.
- Official Description (provided by the hotel):
- The Clarion Hotel & Conference Center is a full-service hotel facility located conveniently across from Milwaukee's General Mitchell International Airport, just minutes south of the Downtown/Lakefront districts, and from Interstates 94/43. Featuring 180 tastefully-appointed guestrooms and suites, nearly 18,000 square feet of flexible meeting/banquet space, and spacious, complimentary open-air parking, The Clarion Hotel & Conference Center is a premier choice for both the business and social traveler coming to Milwaukee! Guest amenities include complimentary, 24-hour airport shuttle service, complimentary WI-FI, dining in our acclaimed Cork 'N Cleaver Restaurant and Lounge, long-term parking options, a 24-hour business center, a deluxe indoor pool complex, and complimentary 24-hour health club access to the on-site Sweeney's Gym. ... more less
- Reservation Options:
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- Also Known As:
- Clarion Milwaukee
- Milwaukee Clarion
- Clarion Hotel Milwaukee Airport