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“Treated with contempt by breakfast attendant”
1 of 5 bubbles Review of Park East Hotel

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Park East Hotel
Ranked #44 of 56 Hotels in Milwaukee
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Treated with contempt by breakfast attendant”
1 of 5 bubbles Reviewed November 2, 2013

We travel with a daughter who has a life-threatening peanut allergy. Usually waffles are the only item she can eat in the breakfast area, but we always check the ingredient list to make sure there's no chance of peanut exposure. At this hotel, my wife asked the breakfast attendant if she could see one of the waffle-mix bags to check the ingredients and was told "No." The attendant then proceeded to tell her that she was too busy to help. When my wife told her that she would be writing a letter to hotel management, the breakfast attendant smugly and arrogantly said "Okay!" We have never been treated with such disdain by a hotel employee. To add insult to injury, eleven minutes after the close of the breakfast time, the same attendant told us to hurry up and eat because she had to clean up. Her attitude was unbelievable and she seems to believe she's above reprimand. We wrote a letter to hotel management and received a canned response. They truly don't seem to care. The hotel was nice otherwise, and the front desk staff was helpful and courteous. Too bad one employee can have such a negative impact on a family vacation! She ruined our stay by treating us and our daughter's condition with such contempt.

Stayed October 2013, traveled with family
Helpful?
2 Thank GREG M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Park East Hotel, responded to this review, November 11, 2013
Dear Greg,

Thank you for taking the time to complete our survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Just to inform you we let the breakfast attaendant go because of your letter. We take this matter very serious and take the actions to better our hotel. Guest always come first.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Lisa Guibord
General Manager
Comfort Inn & Suites Downtown Milwaukee
414-225-3007
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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163 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Park East Hotel

Property: Park East Hotel
Address: 916 E State St, Milwaukee, WI 53202-3451 (Formerly Comfort Inn & Suites)
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #44 of 56 Hotels in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park East Hotel 3*
Number of rooms: 159
Official Description (provided by the hotel):
Plan an unforgettable stay in downtown Milwaukee at our lake-view hotel, located a stone's throw from beautiful Lake Michigan. At Park East guests will find the city's best museums, nightlife, sports arenas, shopping and restaurants right outside their door. All of our pet-friendly guestrooms and suites have been designed for simplicity, elegance and comfort - a combination that guarantees a relaxing stay at an unbeatable price. Every room includes a refrigerator, microwave, coffeemaker, cable TV, free wireless Internet, complimentary breakfast, cozy bedding and more. For an added touch of luxury, upgrade to a suite with a private Jacuzzi tub, or request a room with fantastic views of the lake or downtown. When you've finished exploring the city, return to the hotel for a locally brewed beer and dinner at Durbar Restaurant and Lounge, or unwind with a lakeside stroll on the paths located just outside. First-class amenities like a 24-hour fitness center and scenic rooftop patio make Park East Hotel one of the best values in the heart of Milwaukee. ... more   less 
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Also Known As:
Comfort Hotel Milwaukee
Comfort Inn And Suites
Comfort Inn Milwaukee
Milwaukee Comfort Inn

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