The hotel is in a nice location, but the place itself is not that great. It’s interesting because of its age but the nostalgia wears off quickly. The sheets at first glance made me wonder if the bed had been changed. The bathroom sports a pedestal sink so there is no counter space, you can put your toiletries in a wall cabinet behind you. The water temperature in the shower fluctuates quite a bit, a few seconds of way too hot. They didn’t clean up the room like a regular hotel. You get a kitchen and small dining table, but the coffee cup and glass I used, some small trash were still there after the room was done. 2 clocks and neither had the correct time, I think one was dead. The rooms have window a/c units. My a/c never quit running, it didn’t really cool the room, adequate at best. The parking was the worst of any hotel I’ve ever stayed at.
I arrived in the afternoon. There was no parking available at the curb by the hotel entrance. I saw that the parking lot for the hotel had a gate entry arm, meaning you need an entry card to get in, and you can’t get an entry card unless you check in. I drove around several times and there was no parking available on any side streets. Finally, I was lucky enough to see some space in front of the hotel but it was a No Parking zone. I asked a restaurant valet about parking for the hotel. He was nice, he said I could turn my flashers on for about 15 minutes to check in and take my luggage to the room. When I got to the hotel counter I asked about parking and I was told by Larry that their parking lot was full and that I needed to park on the side streets. I knew there were no spaces, but since I was in a no parking zone, I didn’t want to waste time so I hurried to the room. From my room, I looked out the window and I could see down into the hotel parking lot. There were about 5 spaces open. When I went downstairs I told Larry and a female employee at the front desk that I saw several spaces available. He replied that the spaces were all assigned to customers already and that my only choice was to park “off street”. No apologies, nothing. Very unhappy but I left because I had dinner plans elsewhere and I thought parking would be available in the street as the night went by.
When I was driving back from dinner, I noticed that there were many people with chairs and blankets congregating at Juneau Park. I didn’t know it at the time but they were gathering for fireworks, this was the first night of Summer Fest. The parking situation was now really bad, the number of cars looking for off street parking had multiplied since earlier and also lots of people walking to the park. I parked in the same no parking zone and waited quite a long time for someone to leave, it was useless. I went into the lobby and Larry was still there, the female employee was gone. I asked again about parking. He said I needed to drive to Prospect and look for street parking there. I said I was a customer and I shouldn’t have to drive around and park so many blocks away. Another lady came in and stood in line behind me while this conversation went on. I asked Larry where he parked, no answer. He answered about 3 phone calls while I was at the service window. I asked if the hotel will pay for my car to be retrieved if it got towed, he said no. I asked for a manager, he said the manager was gone and would not be back until the morning. I then asked if he will put me in another hotel with parking. He said I have an “access spot” (handicap) and you can park there. Then he motioned to the lady behind me and told her he was not giving away her spot, that he had 2! I received an entry card plus a hang tag for the rearview mirror so I was angry-happy. Halleluiah! It was about 9:30p when I got to the room to unpack. The next day I returned after 10pm. Someone was parked in my assigned parking space, the handicap slot. There was no hang tag on the rearview. I drove around the small lot, no open spaces and back to the handicap slot and parked in front of the car occupying the space. I walked in the lobby and spoke to the same female from the night before. I told her someone parked in my space. She says that SHE parked in that space and that the cards only give me access to the lot, not the space! Remember?- just the day before there were several spaces and she was present when Larry told me spaces were all assigned and for this reason I did not get an entry card. What?? Then the hag tells me there is a space in the back of the building and that’s where I can park. No remorse, no offer to move her car so the customer can park there. Both mornings I saw that even at 6a.m. there was no curbside parking available. I don’t think it mattered that Summer Fest was going on, there are several apartments in the area. Drive there at your own peril.
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- Also Known As:
- Knickerbocker On The Lake Hotel Milwaukee
- Knickerbocker On The Lake Milwaukee