Before we arrived, we received wonderful service from the manager who helped us with our reservation. He was very kind and gave us a very good rate.
However, my experience while at the hotel barely met my expectations. The room (617) was clean and had a kitchenette. The bathroom was very small. The rollaway bed we requested for our daughter was so uncomfortable we just put the mattress on the floor. I asked for a different one the next day and was told there weren't any others. Upon check-out, I asked for it to be removed from our bill and was questioned several times before it was removed.
The hallways and carpets were worn. The overall feel was sterile. There was a computer and printer in the lobby which was nice if you needed to print something out.
The salon was nicely decorated, the massages were very good (although the massage therapist was late) and well priced.
As for the parking, the fee was $15 per night for the private lot. I think it should be free for guests.
This would be an okay place for a business trip but not for leisure and definitely not with kids.
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- Also Known As:
- Knickerbocker On The Lake Hotel Milwaukee
- Knickerbocker On The Lake Milwaukee