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Residence Inn Madison West/Middleton
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Reviews (265)
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139 - 144 of 265 reviews
Reviewed January 6, 2014

I have now stayed at this hotel 5 times on business trips, and each time, it delivers. Here are some specific examples of what has set it apart for me: 1) The shuttle once picked me up at the airport at 11PM, 2) Not only is there free breakfast, but it's also plentiful and good, 3) Not only is there good free breakfast, but a few nights a week there's also free pizza and beer, 4) The rooms are spacious and the beds are quite comfortable (usually my biggest gripe about hotels), 5) I once left my phone charger, and when I called, they agreed to either send it to me in the mail or hold it until the next time I was there (two weeks later). When I came back, they had it waiting for me at check-in because they knew when I was going to arrive. My experience here has been excellent every single time. Even though it doesn't have a grand lobby or lots of marble everywhere, it's still one of the best places I've ever stayed.

  • Stayed: April 2013, traveled on business
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Thank retlod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded January 18, 2014

Those are five great examples of the service at our hotel! Airport shuttle service is not a standard service we provide, but please feel free to contact our hotel if you ever need transportation. We will be more than happy to recommend options for you. A deluxe hot buffet breakfast is available every morning with different service times for weekdays versus weekends, so please check with the front desk to make sure you can enjoy our breakfast! The free beer and pizza you are referring to is our evening social from 5:30pm to 7:30pm Monday, Tuesday, and Wednesday. We serve a variety of foods which may include meatloaf, macaroni and cheese, chicken, and stir fry, depending on which nights you come. And of course we have that free beer and wine! The rooms are very spacious with a variety of bed combinations, and we are more than happy to assist with any lost and found items you leave behind. Thank you for staying with us, and we hope to see you soon!

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Reviewed December 23, 2013

I have stayed at this hotel twice now. Both times were absolutely wonderful. The hotel is very conveniently located to shopping and restaurants. It's CLEAN and comfortable. Even the sheets smelled crispy clean. They have a FREE manager's reception Mon, Tues, Wed which includes food and beverages (FREE BEER for those intereseted). They also offer a complimentay breakfast buffet which is nicely cooked and well stocked. The staff are friendly, polite, professional and offer genuine smiles - nothing forced here folks. This is the place for a perfect stay!

  • Stayed: December 2013, traveled on business
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Thank gwenmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

We stayed at this hotel a few years ago, and most recently again last week over the Thanksgiving holiday. The hotel has undergone renovations since our previous stay and it's beautiful. Very fresh, bright colors and smells new. We stayed in a one bedroom king suite and had trouble with the climate control. The bedroom got really warm while the rest of the room was cool and vice versa. The fan in the bathroom also sounded like a helicopter, but we had these same concerns last time and it didn't stop us from booking again. The windows open which helped.

The staff at the hotel are all very friendly, especially Zach who kindly accommodated our request to change to a different room upon check-in. Housekeeping was hit or miss, but we attributed this to the holiday. The front desk staff were very helpful in assisting us with extra towels and trash disposal upon request.

The great thing about this hotel is the breakfast and managers dinners early in the week. The breakfast selections were varied and excellent. Everything from waffles, to other hot items such as eggs and sausage and cold items such as fruits, cereals and yogurt. During the early part of the week (Mon-Wed, I believe), there is a manager's dinner which we took advantage of two nights during our stay. The first night was cold cut sandwiches and chili, which was incredibly tasty. The second night was a FULL turkey dinner, real white meat turkey, ham, mashed potatoes/gravy, bean casserole, stuffing, cranberries. All with FREE beer and red or white wine. It was AMAZING. The food was "real" and very fresh. What an unexpected treat! The staff that worked in the food area were all very friendly and accommodating as well. Plus there was plenty of seating near the food, which was great as it was quite busy each day of our stay.

This hotel is also located near a walking path, and Greenway Station which is comprised of shops and restaurants. It's also situated far enough off of the highway/beltline so noise is not a problem.

  • Stayed: November 2013, traveled with family
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Thank sunandmartinis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

We stayed here just one night and were pleasantly surprised at how nicely updated this hotel is! Everything has been redecorated and it is very pretty. Also, it was nice that they upgraded us to a 2 bedroom suite, after having booked a 1 bedroom suite! The lobby (kind of smallish), the breakfast dining room, the halls and the rooms are very up to date. Nice bright carpeting in the halls. Everything in the room was updated and very new except the appliances, and bathrooms. But that really did not matter. We felt like we were in a brand new hotel!

Beds were very comfortable. Each room plus living room had flat screen TV's. There is a desk with a desk chair in the larger bedroom. The chairs for the kitchen table are completely upholstered in leather, or good faux leather and very comfortable. We did not hear any noise from the hall or other rooms.

Breakfast buffet was good, lots of normal choices, with good hot choices as well. The only nitpick I had was that the large wall TV was on, and it was too loud. We were forced to listen to the show that was on, even though we had no desire to. Please turn the sound down a little on the TV in the breakfast room so the people that want to chat or read a newspaper can do so. Thanks!

Would stay here again.

  • Stayed: November 2013, traveled with family
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Thank gopackbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

The employees at this property went above and beyond in their attention to detail and effort to make our stay wonderful. In particular, Johanna from the front desk and housekeeping from our first day were amazingly attentive and ensured everything was ready in our room for our arrival. There was a crib in our room, extra bedding and the room was very clean.

We very much enjoyed the indoor swimming pool which was clean with plenty of towels, the workout room which was also spotless & all equipment was in great shape, and the buffet breakfast with many options & friendly staff. The full kitchen was fully stocked with everything we needed to make lunch & dinner which makes traveling much less expensive. The property is also within walking distance of a very nice outdoor mall with plenty of restaurants, Cold Stone Creamery and many nice shops & stores.

We'll definitely make this our go-to hotel for all our travel to the Madison area!

Room Tip: Stay in the 1 bedroom suite with the fireplace. It is very roomy and the fireplace makes for a fun, cozy evening in winter!
  • Stayed: November 2013, traveled with family
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Thank MommyLovesToTravel15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded December 18, 2013

Thank you so much for you wonderful comments! Johanna appreciates the recognition, and the rest of the team loves the positive feedback. We'll have the fireplace ready for your next winter getaway! Thanks!

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