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“Very Nice Residence Inn”

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Residence Inn Madison West/Middleton
Ranked #5 of 7 Hotels in Middleton
Certificate of Excellence
Reviewed August 20, 2013

Stayed here for a week for business and was pleasantly surprised with how quiet the hotel was even though it was relatively full. King suite bed was comfortable, kitchen was handy for leftover dinner portions. Breakfast was delicious and there was a large area for seating. Staff was very friendly and courteous throughout. Plan on staying here again on future trips to the Madison area.

  • Stayed: August 2013, traveled on business
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Thank mellenhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded September 12, 2013

Well we look forward to seeing you again! All our rooms have a kitchenette in them, so any room you reserve will have that full-size refrigerator to keep your food cold! Add breakfast and the great team and you have yourself a vacation! Thank you!

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138 - 144 of 253 reviews

Reviewed August 18, 2013

The hotel is decorated quite trendy. The staff were helpful and friendly. The pool and hot tub were fine, and the exercise room is big for hotel standards. The hot breakfast was adequate. They had some kind of breakfast wrap that was just okay, but there were enough other choices that this was not an issue. I definitely would stay here again.

  • Stayed: August 2013, traveled as a couple
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Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

The guest services, front desk and managers showed extraordinary humanity at a time when my family was in crisis. The entire team responded to our unique needs and essentially enabled my family to reside within the hotel for over a week at a peak business period, going to great lengths in finding room for us.

The team protected us from the media, treated extended family members with kindness and made it possible to work thru our family emergency without concerns over a place to lay our heads. Many, many thanks to this team!!!!

Stay here, you will be treated well!!

Room Tip: Every room will fit your needs, but the suites are family friendly.
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  • Stayed: July 2013, traveled with family
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Thank karen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded September 12, 2013

Thank you so much for your positive comments! We share these reviews with our teams every week, and it's wonderful to have feedback like this that acknowledges the hard work they do every day. I'm glad we could help your family get through the tough time, and we look forward to your next visit!

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Reviewed July 22, 2013 via mobile

Wonderful hotel. Friendly, very nice room. Should keep area set aside for smoking unlocked past 11 pm. Excellent employees! Clean, friendly, nice, great breakfast, comfortable bed, and excellent services. What more could you ask for?

  • Stayed: July 2013
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Thank lvneawer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded August 6, 2013

Thank you for staying with us, and I'm glad you were able to use our outdoor patio! The patio features a brand new gas grill and a fire pit that all our guests are welcome to use. It is available from 6am to 11pm daily in consideration of guests who may hear noise coming from the patio while they are sleeping. I'm glad the team members and amenities exceeded your expectations! Please let us know if you have anymore feedback to help improve the service we provide. Thank you!

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Reviewed July 21, 2013

Very nice property and very clean. We made reservations as it was our anniversary and we were totally happy except for our room #121, see below for tips on choosing rooms. We found out when we checked in that they were full for the night. When I told the desk clerk in the morning about it, all she would say was that she was sorry.

There must of been something going on in the area this weekend that included young kids because the pool and spa was always full of kids and we were not up for that.

Room Tip: Absolutely do not stay in room #121. The wall that the headboard of the bed is right by by a entranc...
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  • Stayed: July 2013, traveled as a couple
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Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded July 23, 2013

Happy Anniversary! Thank you for staying with us for such a special event! I’m glad to hear the cleanliness met and maybe even exceeded your expectations!

I apologize that you experienced difficulty with your guestroom that night. While we do enjoy filling our hotel every day, we in no way intend to prevent guests from having a great night’s sleep. We will keep this feedback in mind when assigning rooms in the future to ensure we are meeting all our guest’s needs.

I would be very happy to discuss this and any other comments you have from your stay. I can be reached at 608.662.1100 or by emailing tharris@ncghotels.com. Thank you again for staying, and I hope to hear from you soon.

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Reviewed July 18, 2013

I've stayed in several hotels locally, and this Residence was easily the most comfortable. Nice meals are included. Rooms are well appointed. Beds are comfortable. Staff is very helpful. Property is new. Pet friendly. Clean. Best of all, the cleaning staff follows their own policy of not replacing hanging towels -- are rare find lately, in my experience.

  • Stayed: July 2013, traveled on business
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Thank Flocculus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded July 18, 2013

I’m glad you appreciate our efforts to be green! Guests are more than welcome to get replacement towels every day simply by leaving towels on the floor. However, if you would like to support our environmental commitment, you can hang your towels up, and we will know you would like to reuse them. Washing and drying towels uses a significant amount of energy, water, and chemicals, so minimizing the frequency of this process saves our environment! We also have a number of recycling bins throughout the hotel, including your guestroom, to help maintain our green initiatives. Thank you for staying!

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Reviewed July 15, 2013

We booked this hotel as an alternative to the hotel in Madison we usually stay in. What a pleasant surprise! The hotel is immaculate with large rooms, comfortable beds, and spotless bathrooms (though the towels have seen better days) . The breakfast offered a variety of choices including eggs, sausages, cereals, bagels, etc. The hotel is about 15 minutes drive from the university. It is near many shops and restaurants. One thing, though, was frustrating. We arrived between 9:30 and 10:00 PM and there was no one at the desk. We waited for a good 15 minutes and went looking for a desk clerk. We finally found a door, knocked on it, and the person came out. If someone is not going to be at the desk, it would be helpful to have a sign to let guests know what to do.

  • Stayed: July 2013, traveled with family
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Thank chefDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this reviewResponded July 18, 2013

Thank you for writing a TripAdvisor review! Our guest rooms have plenty of space with a variety of bed combinations. There is a room that will work for you whether you stay by yourself or come with the family. The hot breakfast in the morning has something for everyone as well, and it is available every day of the week. Greenway Station is the outdoor shopping mall with a number of shops and restaurants all within walking distance of the hotel, and the city of Madison is just minutes away by car for any other shopping needs you have.

I apologize that you had a difficult check-in experience. That is not the standard we hold ourselves to, and I understand how frustrating it would have been so late in the night, or anytime for that matter. I saw this review yesterday, so I made sure to add this as an item on the agenda for our monthly meeting. The team responded well and understands the importance of being present for our guests.

Thank you for taking the time to give us the details of your experience so we have an opportunity to improve. Please feel free to contact me at tharris@ncghotels.com or 608.662.1100 to discuss this and any other feedback you may have for us. I hope we will get to show you our true spirit the next time you are in Madison!

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Additional Information about Residence Inn Madison West/Middleton

Address: 8400 Market Street, Middleton, WI 53562
Phone Number:
Location: United States > Wisconsin > Middleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Middleton
#3 Romantic Hotel in Middleton
#5 Family Hotel in Middleton
Price Range: $116 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Madison West/Middleton 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the award-winning Residence Inn! Right next to Greenway Station. Oversized studio, one-or two-bedroom suites with fully equipped kitchen. Free high-speed Internet access. Free hot breakfast buffet and Manager's Reception. Indoor pool & whirlpool. Outdoor patio and grill. Marriott Rewards. ... more   less 
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Also Known As:
Residence Inn Madison West/Middleton Hotel Middleton
Residence Inn Middleton
Middleton Residence Inn

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