We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Won't Stay Here Again”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Madison Marriott West
Ranked #7 of 7 Hotels in Middleton
Madison, Wisconsin
Level 4 Contributor
27 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Won't Stay Here Again”
Reviewed February 27, 2013

The atrium looked impressive with polite desk staff, that's the only positive I found. Bathroom very small with no fan. Able to hear traffic noise. Bed average, no refrigerator. Renovations caused slow or no internet. Had to move to a different room to even get internet that was slow. Left request for a wake up call and was called twice, both at the wrong time! Attempted to call front desk at 11:00pm. and it took four calls before someone answered. No free continental breakfast, room service breakfast was terrible and over priced...very greasy hash browns, cold eggs etc. Ice machines did not work on four different floors, had to go floor to floor to find one that worked. Room was not cleaned until 4:00pm. after the desk was called and it was requested. The cafe cost - over $40.00 for two average salads and two small bowls of soup (no drinks). I've had much better service, food and rooms at smaller, local hotels, at a lower price. The Marriott will not get my business again and I will not recommend it to friends or co-workers.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
We apologize that your stay was not satisfactory. You are correct that full service Marriott's do not offer complimentary breakfast or internet and not all rooms have refrigerators (although they are available by request). I do apologize that the food was not to your liking and will ensure our Executive Chef works with your comments to improve. Although I understand that there may be other hotels that offer the complimentary offerings that you are looking for, we would like the opportunity to serve you again should our hotel fit your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

380 reviews from our community

Traveler rating
    74
    146
    86
    33
    41
See reviews for
75
49
18
188
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Brookfield
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 25, 2013

I've stayed at this hotel many times when in the Madison area. This stay was definitely my worst experience.

Hotel was very full w/ swimming, wrestling and cheer leading events in town. Only room available was handicapped room right across from the elevators. It was loud in the elevator waiting area.

At 10:30pm, teens were talking at the top of their lungs while waiting for the elevator. My wife asked them to be respectful of people trying to sleep. She made a call to the front desk regarding the issue. They responded that they don't have a "quiet policy" until 11pm. That seems a little late to me.

Buffet breakfast is good, but choices have been better in prior stays.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
Thank you for your feedback on your stay. Your frustration is understandable as hosting kids sports tournaments definitely changes the dynamic of the property. We have since changed the policy for quiet time on weekends to begin earlier as well as increasing manager presence. We hope that you will consider us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level 6 Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 25, 2013

Room was very nice, bed was comfy, but no refrigerator, ice machines on some floors did not work, internet was over $12.00 per day, no continental breakfast and no where to sit in the hallways or lobby area (I wanted to do some work, but without the free wifi, there was no point and it took me forever to find a cozy nook to just relax while waiting for a friend). We also wanted to work on a presentation the night before and internet (we got a free password eventually for being presenters at a conference) was not working on upper floors (they did have warning signs in lobby though)

Several of our friends stayed at other less expensive hotel chains in the area and had a frig, wifi and a breakfast - I'll be looking into that as well.

ONE THING FOR SURE - the staff were absolutely amazing - very friendly, funny and helpful!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhundt67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
Thank you for your response. I do understand your frustration as full service Marriotts do not provide the complimentary breakfast and internet that limited service properties offer. We have switched our policy and do now offer complimentary internet in the public areas and well as a series of small booths off of the lobby with outlets to plug in your devices if they need to be recharged. We hope to have another opportunity to0 serve you in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dodgeville
Level 6 Contributor
255 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed February 10, 2013

At the Marriott Madison West, some renovations are currently being done during daytime hours on several rooms. The front desk and management are sensitive to this fact, even though no inconvenience was caused by the construction. This fact, combined with my Marriott status, resulted in a free upgrade to a suite. The buffet breakfast was outstanding. From check-in to checkout, the staff was extraordinarily helpful and friendly. We will definitely return!

Room Tip: Some parts of the hotel are far away from the renovations.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul4ejjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
Thank you for taking the time to give us a such a glowing review. Our goal is to continue to provide great service and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 31, 2013

This was likely a very nice property twenty years ago. The rooms are long overdue for an updating. The lobby is nice and the workout room is sufficient. The pool is dated but for the most part clean. Staff are actually very nice.

My first room had linens that were dirty (or stained) significantly. I was quickly moved to another room.

Maid service was okay. They never put the ironing board away and did not leave enough towels in the room.

Room service was poor. I ordered the cheese tray (since I was in Wisconsin) and strawberry shortcake. When I called they seemed to be out of a lot of stuff. The cheese was cubed and likely put together earlier in the day or week. This made the cheese dry and flavorless. The dessert was strange, six slices of pound cake with strawberries and cream on it. The cheese was garnished with M&ms (yes m&ms).

I stayed four nights and was tolerating the stay well until the last night. There was a road crew convention/reception is the main lobby. This hotel is a large atrium with the bar, restaurant, and reception area in the middle. From 4pm until 2am that night there was a deafening noise throughout the hotel was could be heard in my room. It woke me up many times and proved difficult to fall asleep. While I appreciate a hotel's needs to make revenue they should have closed the bar and ended the reception at 11pm. This showed no consideration for their hotel guests.

(For the hotel's benefit I was in rm 204 from 1/27-1/31).

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjok03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
Thank you for taking the time to let us know about your stay and e apologize that you it was not a pleasant one. We continue to provide ongoing training for our room attendants to ensure the highest level of cleanliness and correct these occurrences. Our Atrium does provide a challenge when large groups are on the property but we have come up with steps to try and prevent this in the future. We hope to have the opportunity to provide you with a more pleasant stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 6 Contributor
216 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 20, 2013

I am one who <never> gets the breakfast buffet -- but this hotel's is actually quite nice. Sunday morning I enjoyed blackberries and salmon, along with more than enough other fruit, eggs, bacon, muffins, yogurt, etc.

Saturday evening there was quite a noisy and somewhat colorful evening event, for (we understood) a women's jewelry sales show -- my son termed them the "woo woo" ladies. We played cards at a table in the immense atrium, watching the Green Bay Packers and drinking a local microbrew. Rate (from Expedia) was affordable -- really a fine value. Our room was new -- not like the "old tired rooms" mentioned in some reviews.

Stayed last time in an overpriced "suites hotel" on the east side of town. Won't do that again!

Room Tip: ask staff for an upper floor room, not at the beltway level.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank torla42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
Thank you for your comments. We have finished the renovation to all of our rooms and upgraded our internet! We look forward to hosting your group again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 11, 2013

We stayed at the Marriott Madison West for a conference at this hotel. It was nice to stay in the same location where our conference was held. The location was convenient as there were plenty of restaurants at various price points nearby. There was also a shopping area within blocks of the hotel. The hotel itself is okay. It seemed dated, but they are currently remodeling. I was surprised to find out that I was actually staying in a remodeled room because the room smelled somewhat dusty. The cleanliness of the room was average- coffee maker needed to be wiped out & I found a water bottle under the bed that wasn't mine so I wonder how often that area is cleaned. Our rooms were a decent size and included a sleeper sofa and desk, so we had a nice work space and small group meeting place. The staff we encountered were all friendly and helpful. If you have a conference to attend at this hotel, I wouldn't hesitate to stay here. If not, I would at least research other location options.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MIdwestMom17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Madison Marriott West, responded to this review, May 15, 2013
Thank you for your comments. We have since completed our renovations as well as completing ongoing training for our housekeeping staff. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Middleton
0.4 mi away
Hilton Garden Inn Madison West/Middleton
0.2 mi away
Fairfield Inn & Suites Madison West/Middleton
0.8 mi away
Courtyard Madison West/Middleton
Show Prices
Show Prices
Show Prices
0.2 mi away
Comfort Suites Madison West
0.8 mi away
Country Inn & Suites By Carlson, Madison West
0.7 mi away
Staybridge Suites Middleton / Madison
Show Prices
Show Prices
Show Prices

Been to Madison Marriott West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Madison Marriott West

Property: Madison Marriott West
Address: 1313 John Q Hammons Dr, Middleton, WI 53562-3502
Phone Number:
Location: United States > Wisconsin > Middleton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 7 Hotels in Middleton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Madison Marriott West 3.5*
Number of rooms: 292
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Booking.com, Orbitz, TripOnline SA, Hotwire, Travelocity, Reservation Counter and Cheap Tickets so you can book your Madison Marriott West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Madison West Hotel Middleton
Marriott Hotel Middleton
Marriott Middleton
Middleton Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing