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Madison Marriott West
Ranked #7 of 7 Hotels in Middleton
Reviewed March 14, 2012

This is a beautiful hotel. However its $14 a day for wifi. It was supposed to be included. We fought with the front desk for 3 days to get the wifi charges dropped and the charges were still on the bill at check out.
One night we waited for 20 minutes without service in the restaurant so we took their shufttle to another restaurant for food.
Pricey hotel with poor service. No microwave and no fridge.

  • Stayed: January 2012, traveled on business
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Thank Tourista47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 - 312 of 390 reviews

Reviewed March 12, 2012

For a large Marriott, I was expecting more. It was exactly what you would expect from a Marriott, only 20 years ago. A large lobby open to the roof with skylights and glass elevators overlooking the lobby as you ride to the upper floors. The design was dated and while this is a convention hotel, it was completely empty when I was there. Large empty hotels are creepy. My room was up to Marriott standards as far as comfort, but again felt very dated (I don't actually think it was that old, but the look and feel made it seem that way). I slept perfectly well and the staff at the front desk was friendly. The hotel is also easily accessible from the highway.

  • Stayed: February 2012, traveled on business
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1  Thank JFergUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

Cannot say enough good things about this hotel. Suzy in the Concierge Lounge is world class. Chet at the front desk is awesome. For a business hotel it is as good as it gets. I stayed here 60 nights over the past several months.

Room Tip: Corner rooms are best
  • Stayed: February 2012, traveled on business
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Thank MurrayH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2012

We were snowed in at the Madison airport and drove through a snowstorm so we could stay at our favorite hotel in Middleton. They upgraded us to a corner suite because the WIAA tournament was in town and three busses of high school students were staying at the hotel. It was a short night for us as we had to leave by 3:30 am to catch our early morning flight. The hotel was alive with activity and security did respond quickly to our call to the front desk. However the staff at the front desk had attitude about our request to quiet down our neighbors. A great location and we will return again.

  • Stayed: March 2012
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Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2012

The room was nice and clean, Family enjoyed the pool and hot tub. Was there for a short time, so did not have time to eat at the restaurant. Had a problem with the room heat/cool, but the hotel took care of it immediately.

Room Tip: The elevators are not next to any room, they are glass and overlook the lobby. Avoid being next to...
  • Stayed: February 2012, traveled with family
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Thank d v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2012

As we checked in on a blustery day, we had a warm welcome by always smiling Steve at the front desk. We cannot say enough about Steve; most accommodating and personable; very evident he cares about his guests. Each time we saw him as we went in and out during our stay, he was always smiling and when he noticed us, we got a warm "hi, how are you? Having a good day?". Another great employee was Susan in the Concierge Lounge. Such a pleasant and caring lady. Our room was spacious (rooms at this hotel are a little larger than some Marriotts) and clean, as was the rest of the hotel we saw. It snowed while we were there and the sidewalks and parking area were kept cleared as best as possible; the snow plow was even there late in the evening. It's the staff of any hotel that can make a difference in your stay, and the folks here certainly did! This will be our hotel of choice when visiting this area again!

  • Stayed: January 2012, traveled with family
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Thank Bess A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2011

We got a Priceline deal on this property and ended up being quite pleased with the experience overall.
The staff was very nice, especially the young man at the front desk who recommended a good little restaurant in walking distance. We also noticed that he selected a room for us that was far away from other guests & was nice and private since the hotel was not very busy during our Sunday night stay.
The room was clean & pretty up to date. The beds were comfortable and pretty much everything in the room was in working order, including the nice, giant flat screen.
Our room wouldn't heat up when we got there. A nice guy came to fix it within a few minutes of our phone call & explained what the problem was. After that, we had no problems.
We ate breakfast in the restaurant in the morning & it was good with pleasant service.

Room Tip: Some rooms are closer to the highway than others, so ask about that. The staff was really accomodati...
  • Stayed: November 2011, traveled with family
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Thank aomal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madison Marriott West

Address: 1313 John Q Hammons Dr, Middleton, WI 53562-3502
Phone Number:
Location: United States > Wisconsin > Middleton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 7 Hotels in Middleton
Price Range: $144 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Madison Marriott West 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Marriott Madison West Hotel Middleton
Marriott Hotel Middleton
Marriott Middleton
Middleton Marriott

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