Pro: very clean hotel!
Big con: most inhospitable place ever. In booking I was confused with all sorts of differing prices w very minimal room descriptions, so I decided to call them directly. I had the hotels website in front of me w various discounts but that told me more than the lady at the desk was able to. Finally she gave me a rate that was only a couple of dollars more than the rate I qualified for ($80. vs $78), so I avoided further hassle and just said fine & booked it. When we arrived, another lady was agitated that we were quoted lower rate than she felt we should have been & said we should pay an additional fee for our adult daughter, too. She made me feel like we were cheating them. I simply stated that I had been totally forthcoming about the 3rd person and said that was why I had booked a room with a bedroom & livingroom in the 1st place...AND if they looked at their own website, I actually paid more than posted for a state employee. She begrudgingly charged me for the 2 nights & gave me the key.
Entered the room upstairs (no elevator) to find a VERY dated, basic (used to be a super 8), low rent unit; bath, narrow room with a sofa, tube tv & chair with a tiny adjacent room holding a bed, tube tv on a stand, & 1 nightstand with hardly enough room to walk around the bed...yes clean but totally low end without any appealing elements. The bed was rock hard & painful, the nasty pullout sofa with a thin, tattered, saggy, lumpy sofa was terrible & painful as well.
In the morning at 9 going down to breakfast, I was accosted by 2 ladies who impatiently wanted to know if we wanted the room made up, because we were the only people staying on the 2nd floor and they wanted to finish up. As my daughter was sleeping, I said they wouldn't have to straighten the room but we'd need more towels (thin & small) after taking our showers.
Breakfast was awful (surprise!) too...orange juice that was 2/3 water, 2 cereal dispensers that had Kellogg's box fronts taped to them contained cheap generic cereal, a case of dry breads, tasteless waffles, weak coffee...
Found that the little fridge in the room had not been cooling all night so went to the desk for help because we had perishables . Again the unfriendly, unhelpful treatment...housekeeping gone, manager gone, no authority to make any changes, maybe I did something wrong...no resolution.
Easter Sunday, rushing around to help my aunt in the nursing home I was there to visit, I raced back to check out by noon...only to be confronted at 11:15 with one of these ladies at the door harshly asking when we would leave as checkout was at 11. I apologized about the confusion and said we'd leave within 15 mins. (Since the hotel couldn't have had more than 10% occupancy, I'm sure it was just a matter of nastiness & not because they needed the room at 11 sharp)
I could get past the poor value and depressing decor, but the attitude we received from start to finish was insulting and inexcusable. I stopped by the econolodge & americinn hotels across the street; got a lovely reception by both desk clerks who cheerfully even showed me their rooms (nicer) & invited me to stay there next visit. Heaven knows, I've been badgered by the badger hotel for the last time.
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- Also Known As:
- Super 8 Merrill
- Super Eight Merrill
- Merrill Super 8
- Merrill Super Eight