The manager was never where he should be greeting customers or taking money. When we ran out of coffee I tried to ask him for a new pot and he totally ignored us. The waiters and waitresss were working hard and did deliver good food. Then the manager sat at a table and ate. So I am not really sure what his job is but he needs to learn customer service. I will only go to the First Watch restaurant in Brookfield from now on they are fabulous.