This was a work related visit that included spouse. Housekeeping issues resulted in a room with used soap, no shampoo, etc; went to front desk to retrieve fresh items. Later in the evening we found hair covered dirty bed linens in one of the beds, and since it was a late hour and we were in our nightclothes we chose to use the other bed rather than deal with the inconvenience of trudging down to the front desk yet again. On the second day, after housekeeping serviced the room, we found that the coffee service was not cleaned and renewed, nor were the aforementioned dirty bed linens refreshed, so we had to visit the front desk again for coffee and cups as well as clean sheets which we changed ourselves. The internet was slow and frequently unavailable, creating a rather difficult situation for us as we are two business travelers. The hot tub was roped off with a sign stating out of order, which was a disappointment after looking forward to enjoying it.
Upon checkout, received a bit of a run around on whether we had asked at any time to be moved to another room, but it was our understanding that we had the last available room that met our pet friendly needs. There was no reduction in fees or offer of any retribution. The manager stated that we had already received a special business discount and there was nothing more he could do, and then he denied that the hot tub was roped off and out of service. Furthermore, he said the internet in the area was affected by the weather and Lake Michigan.
We moved to the Holiday Inn across the interstate and were overjoyed with the quality of the rooms, staff, facilities, internet speed and dependability, the restaurant, the lounge, and nearly the same room rate for a much nicer room.
Both of our companies have received our recommendations on future company lodging in the Manitowoc area, and it should be fairly obvious to a reasonable person what that recommendation was.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Orbitz, Expedia, Agoda, Travelocity, TripOnline SA, Hotwire, Cancelon and Cheap Tickets so you can book your AmericInn Lodge & Suites Manitowoc reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Americinn Hotel Manitowoc