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“Great to deal with” 5 of 5 stars
Review of Harbor Shores on Lake Geneva

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Harbor Shores on Lake Geneva
Ranked #13 of 15 Hotels in Lake Geneva
Deer Park, Illinois
1 review
“Great to deal with”
5 of 5 stars Reviewed June 18, 2014

I ran into some confusion on a billing item which was promptly handled by Tammy, the GM. While we ended up not staying at this property on our reservation, I would highly recommend the staff to all. I will be staying at this property in the future.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Randal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear Randal B,

Thank you for your review. We hope to have you stay with us soon!

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

Traveler rating
    62
    121
    62
    24
    10
See reviews for
75
115
4
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 17, 2014

We had a wonderful view of the lake from our balcony. Easy to walk about town, which was good since we had a flat. One of their workers helped us by filling up the tire. The was quite large. The bed seemed a bit used. We had planned to go out to breakfast, which was good, since theirs was not adequate.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ajansenscr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear ajansenscr,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are happy to hear our staff cold help you with your flat tire. We appreciate your feedback. Thank you again for choosing Harbor Shores and we look forward to the opportunity to work with you again soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 15, 2014

Great location, right on the lake with awesome lake view. The room was decent for the price and overall it was a relaxing, great stay. Service could be better as well as their coffee and continental breakfast.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mmorales6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear Mmorales6,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We appreciate your feedback and will address the areas of concern! Thank you again for choosing Harbor Shores and we look forward to the opportunity to work with you again soon!

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Isabel
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2014

The staff, rooms, views, pools, whirlpools, sunna, exercise rm, breakfast etc were excelent we really enjoyed our stay Geno's Rest. was also really good and every thing is right downtown and on the lake it was really great

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Joihn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear Joihn N,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva! We are happy to hear that you had a great time with us and we look forward to having you stay with us again soon!

Sincerely,
Teena S.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

There are pro's and con's to staying at this hotel.

Pros - great location, right on the lake and can walk everywhere, room was decent and clean, upgraded to a Lakeview which was nice.

Cons - coffee maker didn't work, maid service was lacking (really, you couldn't leave a new bar of soap or empty the ice bucket?), the continental breakfast was pathetic, powered milk, oj from concentrate, fruit loops & bagels, but the real winner was the canned peaches! For the extra $10 internet fee I was charged you would think they could at least provide real milk, it is the dairy state after all. The outdoor pool isn't that great to lay next to, its right next to the road.

I will probably stay elsewhere next time I'm in Lake Geneva.

Stayed May 2014, traveled as a couple
Helpful?
3 Thank Kirsten D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear Kirsten D,

Thank you for taking the time to review your stay with us at Harbor Shores on Lake Geneva. We are happy to hear you enjoyed your overall stay with us. We are constantly working to update and improve our facilities and guest rooms and we appreciate all feedback from our guests.


Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 21, 2014

We recently stayed here on a Friday night because of a friends wedding. The hotel is very conveniently located, right in town, and right across from the lake. Everything is within walking distance and the price for the room wasn't bad at all! The bed was very comfy! The few complaints I have was that the hotel is incredibly small, and noise travels very well. We were woken up at 8 am because of the people in the next room having their family come by and talk it in the hall and room. I am also a very big stickler for cleanliness, and in the bathroom on the cabinets was some sticky red residue with someone else's hair stuck to it. That completely grossed me out. And the next morning I found a stain that was on the sheets that we just slept on.. it was obviously to late to do anything right then and there, so I thought whatever. I can't say we wont come back again, but if we have the choice between this hotel and another one, I think we will go with a different one, even if its a bit more pricier. We got a good deal so its not so bad especially for where its located and everything, but it definitely needs to be stepped up on the cleaning.

Room Tip: Choose a lake front room. You can actually see the lake, and its better then looking over the parki...
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank HawFlower12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear Leilani T,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are happy to hear you enjoyed your stay with us! We appreciate your feedback and will address the areas of concern immediately! Thank you again for choosing Harbor Shores and we look forward to the opportunity to work with you again soon!

Sincerely,
Hotel Mnagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Home
Level Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed May 9, 2014

The hotel is right across the street on Lake Geneva. Close to downtown area and boat tours. The room was old but clean and nice. Small kitchenette with sink, microwave, refridgerator, and coffee make. I had asked for a handicap bathroom. Their idea of one was to give us a portable high rise for th toilet,which didn't fit and a rail screwed to the bath tub. It's a shame because everyone there was very nice and even let us check in early.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mabird43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this review, July 13, 2014
Dear Mabird43,

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your time at Harbor Shores. I do apologize for the room not having the proper accommodations. I will look further into the matter, so we can better serve our guests. Thank you again, and we hope to see you soon.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbor Shores on Lake Geneva

Property: Harbor Shores on Lake Geneva
Address: 300 Wrigley Dr, Lake Geneva, WI 53147-2049
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 15 Hotels in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Harbor Shores on Lake Geneva 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Toll Free Reservations: 888-746-7371 ... more   less 
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Also Known As:
Harbor Shores On Lake Geneva Hotel Lake Geneva
Best Western Hotel Lake Geneva
Best Western Lake Geneva
Lake Geneva Best Western

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