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“August visit to Lake Geneva”

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Holiday Inn Club Vacations at Lake Geneva Resort
Reviewed August 12, 2013

Loved the Holiday Inn Club Vacations at Lake Geneva Resort. Our place was just fantastic. There were several resorts on the grounds, of which was the former Playboy Mansion. I liked the Holiday Inn Club Vacations, because it was separate from the main Grand Geneva Spa building where you need to check in. We were in building 6, which seemed to be one of the newer buildings. I enjoyed that it had its own pool, which had pool side music, a definite plus when enjoying a day at the pool. The kitchenette was large and was equipped with everything you would need. The grounds were beautiful and the view of the golf course from our living room patio was amazing. There were also several grills on the grounds which weren’t too bad. I would suggest bringing a cheap grill brush to use before you grill. The king bed was roomie and very, very comfortable. The Jacuzzi in the room was large enough for two not to mention the 2 large sink tops in the bathroom and large shower. The lake and town is just a 10 min. drive and for convenience Wal-Mart was just down the road . I also would recommend the dinner cruise on Friday evening, the 3 piece Dixie band was a nice touch to the 2 1/2 tour around the lake. Also, I would not miss brunch at the Baker House on Sunday (wonderful). I have nothing but great things to say about our visit to Lake Geneva. We will definitely be back.

Room Tip: Buildings 5 & 6 seemed to be newer buildings - which I would definintly request on my return sta...
  • Stayed: August 2013, traveled as a couple
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3  Thank Diane2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded August 28, 2013

Welcome home from your first visit with us. Nothing makes us happier than hearing form our guests all about their vacations and the time they spent in and around the resort. Thank you so much for your review and we hope to see you again soon for more vacation fun.

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Reviews (160)
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96 - 102 of 160 reviews

Reviewed July 30, 2013

We decided to check out Lake Geneva Resort this summer with the MAX time program since it is not as far away from home. The accommodation was comparable to what we were used to in other HICV locations, the activities available are more numerous and diverse, and the little near-by town and lake offer much to explore and enjoy. We took the trolley ride tour of the resort the first day and were quite amazed by the history and geography of the area. Restaurants everywhere were very good and reasonably priced. Our desire to return some time in the autumn to see the trees and enjoy the hayrides and corn maze has made us fans of this resort.

Room Tip: Higher rooms have less floor noise at night.
  • Stayed: July 2013, traveled as a couple
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2  Thank dbast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded August 28, 2013

Welcome home from your first visit with us. Nothing makes us happier than hearing form our guests all about their vacations and the time they spent in and around the resort. Thank you so much for your review and we hope to see you again soon for more vacation fun.

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Reviewed July 15, 2013

My husband and I are in our late 20's and are from WI. We honestly cannot believe we have been spending our summer vacation each year in WI Dells when Lake Geneva is only an hour further from home..... This was our first time to Lake Geneva, but will not be our last. We only came for 2 nights and chose to stay at 2 different properties to get a feel for what we liked better. The Holiday Inn Property at Grand Geneva is great because you really get all the perks of staying at the Grand or at Timber Ridge (all on one property) and can use the Trolley to get between all 3. The waterpark at Timber Ridge does not compare to the Dells, but is nice. The pool at Grand Geneva is lovely with the bar, and the pool at the Holiday Inn part is nice and quiet with chairs (unlike the pool at Timber and Grand which you fight for chairs). We would recommend the Holiday Inn to anyone staying for several days as its a condo style room with separate bathroom and bedroom- full kitchen with all appliances- and a washer/dryer which is great when traveling with kids or on an extended stay. We love to grill out and would honestly have brought more food to cook ourselves if we would have known that their were grills and picnic tables outside as well. VERY CLEAN- COMFORTABLE- and modern decor and feel. Felt way more private and relaxed than the other hotels on the property. Great stay. Would recommend to anyone looking for a vacation spot!!!!!

Room Tip: All rooms enter on the same side of building and face golf course- so any room is great We stayed...
  • Stayed: July 2013, traveled as a couple
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1  Thank Kayla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded July 23, 2013

Hi there, it’s so great to hear from you about your weekend getaway to our resort. It’s great to hear from our guests how they spent their vacation time with us. You give a great overview of what guests can expect from a stay with us. Thank you for your review and we can’t wait to have you back again for more vacation fun.

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Reviewed July 9, 2013

We are owners at the Holiday Inn Club at The Grand Geneva. We try to stay at the property at least 3 times a year for a week or so. We have always found the accommodations to be very comfortable. Lots of the units have been remodeled in the past year and they have done a nice job. We normally get the large 1 bedroom and find it has everything that we need. We recently stayed over the 4th of July week. If nothing else the Fireworks were Fantastic. Hats off to the people who put this display together. The outdoor pool was great and mostly not to crowded. We hope that somehow a Basketball Hoop can be permanently installed at the outdoor pool. I understand that there was a problem with the free standing hoop, but a permanent fix should be doable Pool staff was very friendly and busy, hot dogs on the 4th took a lot of time and effort and were really enjoyable. Rachel was on the go from morning till evening, don't lose her She was always hopping.
It rained one day and we used the pool at the main lodge, no big deal.
Overall a very enjoyable resort. I agree with one other commenter that 10:00 AM check out is a bit early.

  • Stayed: July 2013, traveled with family
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1  Thank Tom655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded July 23, 2013

Hello and welcome home from your stay with us. Nothing makes us happier than hearing from our Holiday Inn Club members, as you know exactly what you are looking for out of a vacation. We always want our guests to have the best vacations possible, and we’re happy to hear that our staff was able to make your stay that much better. Thank you for your review and we hope to see you again soon for more vacation fun.

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Reviewed June 24, 2013

Let me begin by saying that I gave them a poor rating for how we were treated. The property although was not what we thought we were renting; was clean and nicely decorated. When I made reservations I had thoroughly researched this property and confirmed from their website (3 times) the type of room that I wanted.Be careful because their website says one thing and you get another. We did not get the room or villa that I had requested. You check-in for these villas at the Grand Geneva Lobby and your villas are in a separate building.When we arrived at our villa in the Holiday Inn Club building,we immediately called the Grand Geneva front desk using the phone in our Villa, hoping to get it resolved without having to go back to Grand Geneva. We were told to wait in the Villa and someone would come to help us. We waited for over an hour. No one came, so we lugged our luggage back to the car and drove to Grand Geneva to speak with the girl who checked us in.
After a long wait......while I think they were deciding what to do with us, we were given a phone and told to call Holiday Inn Club resorts. When I finally got someone on the line we were told that due to the fact that it was a holiday weekend they had no access to their computers to get into reservations to change our room. Are you kiddin me!!!!! A large corporation like Holiday Inn cannot access reservations on their computer system on a holiday weekend. How on earth do they run a nationwide chain of hotels offering rooms to travelers then? So we had to go back to the room they gave us. Now mind you this was a huge complex with hundreds of rooms and we counted 7 cars in the parking lot so they were not full by any means. We never saw any staff in the complex the entire weekend that we were there so we couldn't even talk to someone working there. The morning of check-out we found a letter slid under our door that basically said that they count everything after every rental including silverware, etc. so if anything was missing we would be charged and check-out was at 10am. That's the earliest check-out I have ever run across. So if you want to be given the run-around, ignored and treated like criminal then stay here but as for us, we will not be back.

Room Tip: When reserving your room, confirm what ammenities you are getting with the type of room you book. Do...
  • Stayed: September 2012, traveled as a couple
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3  Thank TRVLGRL50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded July 3, 2013

Hello and thank you for taking the time to review your recent experience with us in Lake Geneva. We are disappointed to hear that your stay did not live up to your expectations, and that you felt you were not treated with the care and concern our guests have come to expect from us. We want all of our guests to have the best vacations possible, and we apologize for missing the mark with yours. In an attempt to find out more about your specific situation, we have attempted to contact you through private message. We look forward to hearing from you.

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Reviewed June 5, 2013

Girlfriend Getaway 2013 - Destination, Lake Geneva, WI. We rented two adjoining "rooms" (hotel/condos) that are referred to as "villas". We were very pleased with the room accommodations and staff. However, getting to the main hotel "Grand Geneva" was not easily accessed on foot due to the hills; so we drove our personal vehicle or took the Trolley. Other than that our stay was FANTASTIC and included the use of the Spa, pool, pool side service, dining at the Italian restaurant (Brasagio (sp)), entertainment and a little shopping. All of the staff at the Grand Geneva were polite and helpful, too!! Another successful Girl Friend Getaway!!

  • Stayed: June 2013, traveled with friends
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Thank Jeanette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded July 3, 2013

Hello and welcome home from your recent stay with us in Lake Geneva. We’re so happy to hear that you enjoyed your stay and time spent in and around the resort. Nothing makes us happier than our guests having great vacations, we hope to see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

This is a fine location for a vacation hotel. I stayed here 45 years ago when there was a brand new Playboy Club at this spot.
The former club is the lobby and registration area for the Holiday Inn Vacation Club.
This is our third stay at this property.
We stayed in the oldest building #200. This section has been refurbished and they did a good job upgrading. Sadly the bed has a lumpy old mattress, the lighting is inadequate, and there's not enough storage space. The place was not as soundproof as it should be.
Security responds very well. We had a pair of oblivious inebriated individuals show up after 1 AM and they were quieted down quickly.
The fitness center works OK even with ancient cardio and weight machines. The pool and hot tub are nice and were useful. There are a lot of activities available by the resort but we had our own agenda and did not participate.
There's plenty of maintenance activity during our stay, that means the management is doing it's best to keep things in order for the busy season.

  • Stayed: May 2013, traveled as a couple
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Thank bobemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this reviewResponded June 7, 2013

Dear bobemac,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept our apology for the shortcomings you have experienced. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for your feedback as it will help us strive to become a better hotel.

Sincerely,

Krysllin G
Case Manager
IHGCare

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Additional Information about Holiday Inn Club Vacations at Lake Geneva Resort

Address: 7037 Grand Geneva Way, Lake Geneva, WI 53147-5105 (Formerly Orange Lake at Lake Geneva)
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Lake Geneva
Price Range: $129 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Club Vacations at Lake Geneva Resort 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Holiday Inn Club Vacations at Lake Geneva Resort is a premier resort offering spacious 1- and 2-bedroom villas complete with amenities such as fully equipped kitchens, dining areas, living rooms with fireplaces, and everything a guest might need to enjoy their Home away from Home ! With access to all the amenities of Grand Geneva Resort & Spa , Holiday Inn Club Vacation guests can enjoy amenities such as indoor and outdoor swimming pools, multiple dining options, a Sport Center with tennis, basketball and volleyball courts, a rock-climbing wall, two championship golf courses and more options to keep your vacation full of new experiences. From skiing, golf and horseback riding, to tennis, snowboarding, and a full service spa, this resort has it all! ... more   less 
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Also Known As:
Holiday Inn Club Vacations At Lake Geneva Hotel Lake Geneva

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