TERRIBLE SERVICE.. Our experience was truly one of those horror stories you see on Dateline. We had just two nights to celebrate our anniversary. We booked through Hotels.com... when they wouldn't accommodate the room we paid for, Holiday Inn Reservations and the Grand Geneva Liason were unwilling to help. Over 10 hours wasted on our vacation just to get the room we had reserved. The "customer service" rep DAWN should find another job... she has no clue what hospitality means. The Holiday Inn Staff, especially Dawn, said "oh, gee I'm sorry you're getting screwed by hotels.com.. that's your problem not mine". This is not the type of experience Grand Geneva would EVER let happen and their name is getting tarnished because of their relationship with Holiday Inn. TERRIBLE EXPERIENCE. Thank goodness Grand Geneva management took over! When GG Manager Aaron finally took over, we felt like our voice was finally being heard and someone actually cared about us as guests. I will NEVER stay w/Holiday Inn Club Vacations again. The site is beautiful, the service in the Grand Geneva restaurants, bars, and front desk are all wonderful. We will pay the extra few dollars to stay with GG next time, to have service and hospitality the way it should be.
- Official Description (provided by the hotel):
- Holiday Inn Club Vacations at Lake Geneva Resort is a premier resort offering spacious 1- and 2-bedroom villas complete with amenities such as fully equipped kitchens, dining areas, living rooms with fireplaces, and everything a guest might need to enjoy their Home away from Home ! With access to all the amenities of Grand Geneva Resort & Spa , Holiday Inn Club Vacation guests can enjoy amenities such as indoor and outdoor swimming pools, multiple dining options, a Sport Center with tennis, basketball and volleyball courts, a rock-climbing wall, two championship golf courses and more options to keep your vacation full of new experiences. From skiing, golf and horseback riding, to tennis, snowboarding, and a full service spa, this resort has it all! ... more less
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- Also Known As:
- Holiday Inn Club Vacations At Lake Geneva Hotel Lake Geneva