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“Great value mid-week” 5 of 5 stars
Review of Comfort Suites Lake Geneva

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Comfort Suites Lake Geneva
Ranked #7 of 15 Hotels in Lake Geneva
Certificate of Excellence
Plain, Wisconsin
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great value mid-week”
5 of 5 stars Reviewed September 30, 2013

A friend and I stayed here on a Wednesday night mid-September. The room was only $69.30 due to a 30% off sale. The room had 2 queen beds, a sleeper couch, refrigerator, & microwave.
Room was clean, staff was friendly. The pool opens early so I went swimming before we left for our activities. This hotel has the CLEANEST POOL & HOT TUB I have ever been in - and I've seen a lot! The pool was very warm and the hot tub was hot - loved it! Breakfast was typical.

Room Tip: We asked for a room on the first floor near the pool - they said they weren't clean (not sure wh...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kathy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    72
    48
    12
    2
    12
See reviews for
44
43
4
23
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Wausau, Wisconsin
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

This is a very nice hotel ..clean with pleasent outdoor surroundings. Be sure to call ahead. Lake Geneva is a busy town with lot to see and do. Has some great places to eat along with a few Antique shops.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 2312wlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2013 via mobile

This was the best experience we have had since last travels.
Thank you staff. Keep up the good work!we were here for the venetian nights festival selling our seasoned olive oils, canary island garlic and herb olive oils and everyone was very helpful. We travel a ton promoting our seasoned olive oils and this was one of the best.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank miriamvigoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northbrook
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 24, 2013

If you are smart, you will NOT stay at this place. I am part of a group that booked multiple rooms for a weekend in July. We booked 6 months in advance and have a signed contract. In spite of this, we found out 5 days before we were due to arrive that there were no rooms for us. I suspect they found people willing to pay more for Country Thunder so they just bumped our group. It could happen to you. I suggest you stay at a more reputible establishment

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
5 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, July 30, 2013
Thank you for your response.

I am sorry that your recent experience with our property was un pleasant. As we had tried to explain to your group - we had blocked off 16 rooms for your group in December for an arrival date of July 18th. This group had a cut off date of June 18th which is 30 days prior to arrival. In the hotel industry this is very standard. This means we hold these rooms until this date. The person who set this group up was to have arooming list with a credit card to hold the reservations by this date. In fact, It was promised by June 15, but the contract date of June 18 was honored. On this date, our system releases any un-picked up rooms and allows others guest to make reservations on them. That is what happened in this situation. On July 7, I received an email stating that your group still required your rooms - at this time the rooms were already sold to other guests. I tried to locate other rooms at a sister property to no avail. I am sorry that your group was left with out rooms on this weekend but it was not with in our reach to take rooms from other guests at this time to accommodate. I do hope that your weekend was pleasant in the end.

Best Regards.

Then Management and Staff of the Comfort Suites of Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2013 via mobile

After several years of booking this location, they blew off our 15 room reservaton , which was contacted and guaranteed by credit card.Rooms given to others at a higher rate. This place is way over rated & overpriced. Look elsewhere.

  • Stayed July 2013
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank acparla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, July 30, 2013
Thank you for your response.

I am sorry that your recent experience with our property was un pleasant. As we had tried to explain to your group - we had blocked off 16 rooms for your group in December for an arrival date of July 18th. This group had a cut off date of June 18th which is 30 days prior to arrival. In the hotel industry this is very standard. This means we hold these rooms until this date. The person who set this group up was to have arooming list with a credit card to hold the reservations by this date. In fact, It was promised by June 15, but the contract date of June 18 was honored. On this date, our system releases any un-picked up rooms and allows others guest to make reservations on them. That is what happened in this situation. On July 7, I received an email stating that your group still required your rooms - at this time the rooms were already sold to other guests. I tried to locate other rooms at a sister property to no avail. I am sorry that your group was left with out rooms on this weekend but it was not with in our reach to take rooms from other guests at this time to accommodate. I do hope that your weekend was pleasant in the end.

Best Regards.

Then Management and Staff of the Comfort Suites of Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2013

Absolutely the least professional Hotel I have ever had the opportunity to deal with. Our group of 28 golfers were returning for a second strait year. The Hotel unilaterally gave away our 16 rooms to other people. Had we not called with an unrelated question a few days before our scheduled stay, 28 people from all parts of the country would have shown up in a crowded tourist destination with no place to stay. Luckily, the Heritage Inn & Suites, less than 30 minutes away gladly accepted our group and did a very good job accommodating us, given the short notice of our arrival.

Never, ever again would we book at the Comfort Inn - Lake Geneva.....And if you do, be sure to pay the highest rate, or you will risk having your rooms being given away to higher paying customers.

I am a Choice Hotels card holder.....That card will be cut up and thrown away

Room Tip: Choose a room at another Hotel
See more room tips
  • Stayed July 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
3 Thank Russ P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, July 30, 2013
Thank you for your response.

I am sorry that your recent experience with our property was un pleasant. As we had tried to explain to your group - we had blocked off 16 rooms for your group in December for an arrival date of July 18th. This group had a cut off date of June 18th which is 30 days prior to arrival. In the hotel industry this is very standard. This means we hold these rooms until this date. The person who set this group up was to have arooming list with a credit card to hold the reservations by this date. In fact, It was promised by June 15, but the contract date of June 18 was honored. On this date, our system releases any un-picked up rooms and allows others guest to make reservations on them. That is what happened in this situation. On July 7, I received an email stating that your group still required your rooms - at this time the rooms were already sold to other guests. I tried to locate other rooms at a sister property to no avail. I am sorry that your group was left with out rooms on this weekend but it was not with in our reach to take rooms from other guests at this time to accommodate. I do hope that your weekend was pleasant in the end.

Best Regards.

Then Management and Staff of the Comfort Suites of Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2013

This hotel ignored our contact and did not hold the 15 rooms contracted for the previous year. This left 30 people scrambling for rooms a few days before our event. The reason appears that the contract room rate was lower than what could be gotten due to the Country Thunder concert occurring nearby. If a hotel doesn't honor a contract, it doesn't deserve your business.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars
      Service
Helpful?
4 Thank LPPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, July 30, 2013
Thank you for your response.

I am sorry that your recent experience with our property was un pleasant. As we had tried to explain to your group - we had blocked off 16 rooms for your group in December for an arrival date of July 18th. This group had a cut off date of June 18th which is 30 days prior to arrival. In the hotel industry this is very standard. This means we hold these rooms until this date. The person who set this group up was to have arooming list with a credit card to hold the reservations by this date. In fact, It was promised by June 15, but the contract date of June 18 was honored. On this date, our system releases any un-picked up rooms and allows others guest to make reservations on them. That is what happened in this situation. On July 7, I received an email stating that your group still required your rooms - at this time the rooms were already sold to other guests. I tried to locate other rooms at a sister property to no avail. I am sorry that your group was left with out rooms on this weekend but it was not with in our reach to take rooms from other guests at this time to accommodate. I do hope that your weekend was pleasant in the end.

Best Regards.

Then Management and Staff of the Comfort Suites of Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Lake Geneva

Property: Comfort Suites Lake Geneva
Address: 300 E Main St, Lake Geneva, WI 53147
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lake Geneva
#6 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Lake Geneva 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Suites Lake Geneva Hotel Lake Geneva
Lake Geneva Comfort Suites

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