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“Convenient and Comfortable”

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Comfort Suites Lake Geneva
Ranked #8 of 15 Hotels in Lake Geneva
Certificate of Excellence
Oregon, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Convenient and Comfortable”
5 of 5 bubbles Reviewed July 21, 2011

Close to the action, very comfortable beds and great breakfast when you wake up.What more could you ask for!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Marsline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    85
    60
    14
    2
    12
See reviews for
52
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed July 4, 2011

I stayed here on June 27th, 2011. Shortly after my stay i noticed red bumps on my body and went to the doctor, who confirmed they were bed bug bites. There's not a chance that this could be from another hotel or location as this is the only hotel i've stayed in for over 1 month. i called the Manager, Jon, 5 times on Friday July 1st and never received a call back to address my concerns. For those of you unaware - bed bugs can travel home with you AND to get 1 room in your house heat treated for these bugs it's $850...so take that into consideration when you are chosing a hotel in Lake Geneva. Jon - thanks for not calling back...in reading other's reviews it appears you need address this issue further - your exterminator led you astray.

  • Stayed June 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank travelgirl_mjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, Manager at Comfort Suites Lake Geneva, responded to this review, July 19, 2011
It is nice to see that people are starting to travel again as our occupancy has been up quite a bit over last year. With that being said, I have not heard of any further complaints of "bed bugs" with many nights having a "full house". I have had numerous hang-ups but no messages in regard to this matter. I would be glad to discuss this matter with you...and since I do not know who you are, I can be reached at the hotel at 262-248-2300.
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Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed April 19, 2011

I was with a group of coworkers. In two of our seven rooms there were bedbugs crawling in the bed and on the walls. We all moved to another hotel. Rooms were big, but covers were stained.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank TjM1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, June 15, 2011
Bed bugs are a HUGE concern nationwide as they should be...Our guests come from all over the country and abroad and bed bugs can be "brought-in" at any time! We take every measure possible to "prevent" the possibility of an infestation. In this case, we contacted our exterminator (a nationally known professional) the following day to inspect/treat the room(s) in question...insects found but no bed bugs...cost $300. We then hired to have "a canine" to come-in and search the rooms...nothing! We then proceeded to have the dog sniff-out the entire property during his visit...we were "clean"...cost $600! We understand the concern of our guests regarding bed bugs and we share that concern...rest assured, we do everything we can to prevent them and we will invest whatever it takes to keep them out!
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 1, 2011

Hotel was clean! Rooms were spacious. Price was super for what we got in return. We had a great time. The pools are great for little ones. There is a shallow pool for toddlers and a small pool to play water basketball in. Also have a hot tub and workout room, very handy. Breakfast offered many choices and fresh healthy options too! Looking forward to returning!

Room Tip: Call for reservations!
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  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mom_on_the_go4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Illinois
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed January 10, 2011

The location of this hotel is great. The bed was comfortable. The hotel is fairly clean. The complimentary breakfast was OK.
Issues:
1. The outside entrance is tiled and was quite slippery to walk on. It didn't appear to have been swept of snow debris or salted resulting in a very slippery walking status.
2. There is an overwhelming chlorine smell as soon as you enter the lobby. There is a pool room 1/2 way down the first floor behind a closed door. When I asked about the strong chlorine smell, I was told the chlorine level in the pool was correct. When I pressed that the pool room was pretty removed from the lobby to have such a strong chlorine smell there, the clerk seemed defensive and said the levels are checked daily.
3. On arrival into our room, there was no coffee pot. There was coffee packets and accoutrement's, just no coffee pot. After calling the desk, one was brought up about an hour or so later. Unfortunately, we didn't use it until the following morning, which is when we learned it didn't work.
4. We were unable despite our best efforts to obtain an appropriate temperature level in the room. Logical guess: a thermostat problem in the unit, as the heat didn't cycle, but ran at high continually. The room was so hot we had to open a window and switch the unit to air conditioning. Afterwards when the room was cooled down, we tried to run the heat again with the same results-overheating.
5.The left arm on the in-room sofa was broken, still apparent through the slip cover over it.
6. You are automatically charged for an in-room safe. Ours didn't work, instead displaying an error code on operation. The front desk clerk, when called, said he didn't know anything about it but could send maintenance up in the morning. (this was approximately 4:30 pm, so we assume there is no maintenance staff available after the day shift?) I said we were only there one night, to which he replied he couldn't do anything about it. I said I didn't want to pay for it and he said he would remove the charge from our bill. On check out the next morning (the same clerk was on) the charge was still there. I insisted on it being removed.
7. The off/on control for the in-room whirlpool bath was intermittent. The unit ran for a minute or two, stopped for a random length of time, then started, unaided, again for random lengths of time.
8.The shower head in our room's bathroom was assumed to be very old, as the spray was small and non-effective.
9. In the breakfast room, in our opinion, they really need an attendant on the waffle cooker, as there were many unattended small children around the cooking area.
10. When we checked out and I listed down all the problems we encountered with malfunctioning/broken equipment in our room, the only response we received from the desk clerk was "Sorry". The result was our feeling of a lack of concern/appropriate customer service.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vetmanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neenah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 14, 2010

We researched many hotels in the Lake Geneva area and were a bit overwhelmed with the price of the ones on the water. We have always enjoyed Comfort Suites and checked the prices out online. We decided to call and see what rate they could offer us and they were more than willing to work and negotiate a pkg special. We were very very happy with the hotel and the staff there. The only draw back was the suites with the whirlpool are very very nice but it is very hard to watch t.v. from the bed. There should be a t.v. that swivels or two t.v.s. Rooom was superb and would definetely return again.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peatsin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 6, 2010

Our first room smelt of cigarette smoke so we switched to another room. Both rooms looked nothing like those shown in the pictures on the official website. The rooms were musty and the carpets and bed covers had seen better days. There were no spare pillows or sheets for the sofa bed. The cover for the sofa bed was dirty. The staff provided new sheets but left it up to us to put them on. The air-conditioner was temperamental and worked only intermittently (we went on a day when temperatures were in the high 80s-low 90s). The staff's response to this problem was an offer to change the room. Middle of the night some of us were sleepless and getting bitten by something; turned on the light and horror of horrors the beds were teeming with bed bugs (we counted at least a half a dozen on each of the two queen beds). The front office provided a perfunctory apology but seemed unsurprised by the bug problem. They offered to - you guessed it - switch us to another room. We had had enough and checked-out. Expected the staff to not charge us for our troubles but no dice. Their response "but you stayed half a day!". Never coming back or staying at another Comfort Suites.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ishhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, June 15, 2011
The "claim" of bed bugs is a very malicious thing and is currently the #1 reason a guest uses to get a free or complimentary room. We are a Non-smoking facility and have been since we opened our doors in July 2005...long before ALL Comfort Suites became non-smoking facilities and long before the state of Wisconsin banned smoking in public places. We do experience violators and they are charged a penalty for doing so. We do everything we can to treat the room after an incident but I agree...the smell lingers! Our rooms have 8 pillows...plenty to accomodate a room where the fire dept permits 5 people...this guest had 7. We tried extremely hard to please this guest and were very apologetic...the guest did except the room complimentary and the guest did end up staying the night!
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Additional Information about Comfort Suites Lake Geneva

Property: Comfort Suites Lake Geneva
Address: 300 E Main St, Lake Geneva, WI 53147-4570
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lake Geneva
#6 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Lake Geneva 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Suites Lake Geneva Hotel Lake Geneva
Lake Geneva Comfort Suites

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