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“Great place!”

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Cove of Lake Geneva
Ranked #6 of 15 Hotels in Lake Geneva
Reviewed May 8, 2013 via mobile

Have been coming to the area for years and stayed at The Cove for the first time. It was great. Service was friendly and the rooms are awesome. Spacious and clean. Everything was in working order and the fireplace added a great touch on a damp spring night. My only tip would be to ask about local places to eat besides the hotels restaurant, not too much information from the front desk on other restaurants in the area.

  • Stayed: May 2013
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1  Thank timothy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Cove of Lake Geneva, responded to this reviewResponded May 10, 2013

Thank you so much for your kind words. The New Cove is moving forward and working on fixing guest services. Your feedback is welcome and need to accurately gauge our progress. Thank you again and have a wonderful day!

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843 - 849 of 893 reviews

Reviewed March 31, 2013

Our entire family enjoyed The Cove when looking for a location to celebrate the Easter holiday and our Mother's 80th birthday. We had three of the "condo rooms" and found all three to be very clean and spacious We found the manager, Daneen, to be entremely helpful and accomodating when setting up our visit. We will definitely come back again.

  • Stayed: March 2013, traveled with family
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5  Thank K O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this reviewResponded April 2, 2013

Thank you for taking the time to post your feedback regarding your stay with us this past weekend. I am happy to hear that you enjoyed our spacious, well appointed, suites and that Daneen was able to make your stay most enjoyable. It is guests such as yourself that continue to make the Cove of Lake Geneva a success. Thanks again for taking the time to post your feedback and we look forward to serving you again in the future!

Sincerely,

Paula Holmes
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

To celebrate my mom's 80th birthday, we wanted a centrally located hotel to accomodate 20 people from four-years to 86-years of age. We were looking for a clean, accessible, friendly and fun place that would meet all of our needs. From my first conversation with the Daneen the manager, I knew that The Cove of Lake Geneva was the place for us. My family had three different suites in the resort and every one was clean and comfortable. Daneen even upgraded one of our rooms to better accomodate a gathering for the entire gang. My mom and dad commented on the comfy beds and warm atmosphere. My teenage boys along with my younger nieces and newphews found the heated pool area very spacious. Two of our suites overlooked a beautiful winding stream. The staff was friendly and helpful. Everyone in my family, many who travel extensively, were extremely pleased with The Cove! We'll be back!

  • Stayed: March 2013, traveled with family
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3  Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this reviewResponded April 2, 2013

Thank you for taking the time to post your feedback on your most recent visit to the Cove of Lake Geneva! We pride ourselves on our amazing walk to everything Lake Geneva has to offer location, well appointed, clean suites, and our amazing customer serive and I am happy to hear that your enjoyed these things as well. We do have downtown Lake Geneva's largest indoor pool area and we keep our swimming pool at an enjoyable 86 degrees. I am happy to hear that Daneen was able to accomodate you and take care of all of your family's needs. Thanks again and we look forward to serving you again soon!

Sincerely,

Paula Holmes
Operations Manager

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Reviewed March 30, 2013

We have never stayed at the Cove before. We stayed there for two days and were surprised to see what a great place this is. We liked the location and the pictures of the rooms. But were first very skeptical to book anything at the Cove because of some of the reviews. Despite the bad reviews, we actually found a clean and fun new meet up place. The front staff was very friendly and the room we stayed in had great views of the river. There were so many cleaning people in the hallways, that we found it impossible for anybody to say the place is dirty.The indoor pool area was packed with people, even the people who had already checked out, were hanging out at the pool for a last dive, before driving back home. I can only imagine what this place must be like during the summer when the outdoor pools are open. Can't wait to come back!

  • Stayed: March 2013, traveled with family
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4  Thank Coyotebleu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this reviewResponded April 2, 2013

Thank you for taking the time to post your feedback from your first visit to the Cove of Lake Geneva. We appreciate your ability to overlook some of our reviews and give us the opportunity to exceed your expectations. We pride ourselves on having the largest indoor pool area in downtown Lake Geneva as well as our amazing walk to everything Lake Geneva has to offer location. I am glad that your found our front desk staff friendly and accomodating. I can honestly say that there is no place like the Cove of Lake Geneva during the summer. I encourage you to come back and stay with us when the outdoor pools are in full swing as it is a vacation spot that you will forever remember. Thanks again for your feedback and we cannot wait to serve you again!

Sincerely,

Paula Holmes
Operations Manager

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Reviewed March 29, 2013

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Kathleen S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Paula H, Manager at Cove of Lake Geneva, responded to this reviewResponded April 2, 2013

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Reviewed March 28, 2013

Stayed here for just one night. The front desk staff is the worst I have ever dealt with. When we walked in there were 6 people standing there and not one of them said "Hello" or "How can we help you?" We finally had to ask if we could check in. And there was not even any one else there checking in! Definitely not a great customer experience.
We are planning on going back for a long girls weekend and hoping the front staff is different! The room was really nice. It was nice having a second bathroom for 3 people trying to get ready. The room was extremely clean. Having the fireplace was a nice thing to come back to after being out in the cold.

  • Stayed: March 2013, traveled with friends
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Thank debolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this reviewResponded April 2, 2013

Thank you for taking the time to post your feedback on your most recent visit to the Cove of Lake Geneva. We pride ourselves on our excellent customer service and I greatly apologize that this is not what you experienced. We typically do not have six people behind the front desk and I am appauled that no one was eager to assist you upon your arrival. I can assure you that this will not be your experience on your return visit for your girl's weekend. I am glad that you enjoyed your spacious, well appointed suite and the fireplace. It is definately an added bonus to have a second bathroom when you have a large family all trying to get ready for the day in the morning. Again, I apologize for the lack of customer service that you received and we look forward to changing your experience on your upcoming visit.

Sincerely,

Paula Holmes
Operations Manager

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Reviewed March 17, 2013

We had our hesitations based on prior reviews of this particular resort, but can happily report that our overall experience was an "A!" :). At arrival, the front desk employee was extremely friendly and helpful, and accomodationg. Our room was clean, and suited all our needs -meaning, kitchen with stove area, nice fireplace, balcony. We especially loved how close to the downtown it was, within walking distance, so we didn't really have to bring our coats and not having to drive and find parking spots was an added relief.. Not sure what the hidden "resort fee" is for (but are finding more and more accomodations adding this fee in), and that we had to pay in full before the weekend was completed, but certainly understand that there are evidently reasons for that, and it didn't interfere with the fun time we had. One of our best weekends for Girls weekend, and this is our 5th year! Thank you! Will recommend to others in the future!

  • Stayed: March 2013, traveled with friends
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Thank Feather34007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula H, Manager at Cove of Lake Geneva, responded to this reviewResponded March 19, 2013

Thank you for taking the time to post your feedback on your visit to the Cove of Lake Geneva. I am happy that you chose to overlook some of the comments on Tripadvisor and were able to form your own opinion. I am happy that we exceeded your expectations and am glad that you were able to enjoy our amazing walk to everything Lake Geneva has to offer location. We pride ourselved on the excellent customer service that we provide and our well appointed suites. Thanks again for your feedback and we look forward to serving you again in the near future.

Sincerely,

Paula Holmes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cove of Lake Geneva

Address: 111 Center St, Lake Geneva, WI 53147-2087
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Lake Geneva
Price Range: $124 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cove of Lake Geneva 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Set against the stunning shoreline of Geneva Lake and in the heart of town, The Cove of Lake Geneva is the ideal hotel for everything from girls shopping getaways and family vacations to romantic weekends and business travel. Guests will find exceptional comfort in our all-suite resort featuring the areas most exclusive setting, all within walking distance to Lake Geneva’s main attractions.The Cove proudly offers 222 spacious suites complete with all the amenities you need for an exceptional stay. Our all-suite resort features fully equipped kitchens, fireplaces, whirlpool tubs, and spacious balconies or patios. Guests may choose from a variety of room suite options to suit your needs. ... more   less 
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Also Known As:
Cove Of Lake Geneva Hotel Lake Geneva
Cove Lake Geneva
Lake Geneva Cove
The Cove Lake Geneva Wi
Cove Hotel Lake Geneva

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