We come to the Cove about 2 or 3 times a year and have noticed it slowly declining. Carpet has become stained, tables scared and fixtures not working. The last time we stayed we told them the toilet was wobbly, stayed in the same suite and it is still wobbly. Light fixture had sparks come out of it and part of the metal sheeting fell off the fireplace when we turned it on.
We love the size of these rooms and always have fun but the lack of updating is having us consider staying somewhere else. This place is located in a great spot but with the poor customer service either due to lack of caring or the fact that half the staff does not speak English is going to end up losing them business. We had one young lady at the front desk who was very helpful and courteous and her name was Yolanda. My hope is that they start doing some upgrading.
- Official Description (provided by the hotel):
- Set against the stunning shoreline of Geneva Lake and in the heart of town, The Cove of Lake Geneva is the ideal hotel for everything from girls shopping getaways and family vacations to romantic weekends and business travel. Guests will find exceptional comfort in our all-suite resort featuring the areas most exclusive setting, all within walking distance to Lake Geneva’s main attractions.The Cove proudly offers 222 spacious suites complete with all the amenities you need for an exceptional stay. Our all-suite resort features fully equipped kitchens, fireplaces, whirlpool tubs, and spacious balconies or patios. Guests may choose from a variety of room suite options to suit your needs. ... more less
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- Also Known As:
- Cove Of Lake Geneva Hotel Lake Geneva
- Cove Lake Geneva
- Lake Geneva Cove
- The Cove Lake Geneva Wi
- Cove Hotel Lake Geneva