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“Prepare to be disappointed”

Lake Geneva Pie Company
Ranked #1 of 3 Bakeries in Lake Geneva
Cuisines: Delicatessen
Restaurant details
island lake
Level 2 Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Prepare to be disappointed”
Reviewed September 29, 2013

My mother (Lives in Janesville) and I (Chicago Suburb) often meet in the Lake Geneva area to spend a day, as it is a decent drive for both of us, without either of us having to make the full trip to the other. Our most recent trip was yesterday, and after taking my daughter to a movie, we decided we needed a treat to satisfy the sweet tooth, which is clearly genetic.

Rather than hit one of our regular haunts, we decided to go on "an adventure of taste" as my six-year-old put it, and blindly drove from the theater in search of something delectable. After only a few short minutes, we spotted this little strip mall wonder.

Having never visited this venue before, we weren't entirely sure what the system was. The menu boards listed only vague items (Pie, Sandwich, Quiche, etc), and prices were posted NO WHERE. Do we order at the counter without knowing what was offered? Do we sit and get a menu? No idea.

We went to the counter and told the girl standing there that we hadn't been in before, and didn't know the system. She said "You want a pie?" as if we were idiot aliens from another planet. We explained that slices might be nice, and asked if they had other treat items we could offer to the little lady we had with us.

This poor girl had no idea what she was doing. None at all. After guessing at what types of pie slices we had available, she finally pulled out a cooling rack, to look at the pies themselves, and list off the options. Strawberry/Rhubarb, Cherry, and three different variations of apple. She looked at us expectantly.

Mom and I looked at each other. The variety was weak at best, but we are troopers, so we figured we'd make the best of it. At this point, we still didn't know prices of ANYTHING, and had not been informed of what (if any) differences existed between the three types of apple pie. (BECAUSE THIS PLACES LISTS PRICES AND DESCRIPTIONS EXACTLY NO WHERE)

We told her we needed a minute and walked away to discuss. Once we'd decided, we went back to the counter to order. The girl who had originally helped us with was other customers, so a second sales girl came up.

Now, I understand that "Service with a smile" has long since gone the way of the dinosaurs, but this girl took it to a level I have not seen. Ever.

She scowled at us. As though she could not BELIEVE that we would DARE expect her service while she was here AT WORK. My mother asked for a coconut creme pie, and was told "We don't have any of those." I stepped up and smiled, confused, and said "Yes you do. It's right there in the display."

If looks could kill, I would have been dead on the floor of the Lake Geneva Pie Shop. The girl stomped over to the case, pulled out the pie in question, and LITERALLY flung it onto the counter. Hard enough that the pretty creme topping splattered up and stuck to the lid of the pie plate. "I thought you wanted a big pie, I didn't realize you wanted a small one" she spat, then walked away.

It was about two minutes later before she came back. "You.... Need anything?" She asked angrily and glared at my mother in such a way that the poor shocked woman said "Did I do something wrong...?" My mom was both hurt and confused by the actions of this sales girl.

"No." She said, with a tone that defied the word completely. Not willing to give up yet, my mother ordered a coffee. At this, the sales girl rolled her eyes and walked away. We thought she was going to get to work on the coffee, but instead, she stood beside the first sales girl. She didn't talk to her, she didn't talk to the customers, she just stood there, not doing anything.

A clear sign to me that this girl wanted nothing to do with us or our money.

I wish I could say the food was amazing. I wish I could say the the pie was good enough to make up for what was THE WORST service experience I have ever witnessed.

But I can't.

Because I took my daughter's hand, apologized to the first sales girl, and with my mother at my side, I walked right out of this establishment.

If all of the people I loved most in the world planned a "WE LOVE YOU" party for me at the Lake Geneva Pie Company, I would boycott it.

You couldn't pay me enough money to take one more step into this building. Not if my life depended on it.

  • Visited September 2013
    • Atmosphere
    • Service
Helpful?
7 Thank allison w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

Visitor rating
    48
    17
    13
    4
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Glen ellyn
Level 6 Contributor
149 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“A slice of pie”
Reviewed September 9, 2013 via mobile

Service was a bit different, wasn't sure everyone knew what everyone else was doing. The coconut cream was to die for! I had the chicken broccoli pie for family of four dinner, was enough and then some for tomorrow. The chocolate cream was ok. Overall a nice place to pop in.

Visited August 2013
Helpful?
1 Thank Mhvmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Level 3 Contributor
20 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Lake Geneva Pie Company”
Reviewed September 3, 2013

They have the best pies...........every. Also, their quiches are very good. My favorite...strawberry Rhubarb.

Visited September 2013
Helpful?
Thank kschinke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva, WI
Level 5 Contributor
58 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Excellent Quiche!”
Reviewed August 28, 2013

Homemade everything! The best pies, bakery, lunches. The house quiche is AMAZING! Great little lunch spot away from the hectic downtown area. Great gift idea as they ship their pies nationwide.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank htaylor75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Level 6 Contributor
178 reviews
129 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Almost as good as moms!”
Reviewed August 1, 2013 via mobile

We had a lunch that included the house quiche and stuffed pepper soup. Both were delicious. We took home a small mixed berry pie which was everything we thought it would be. Restaurant atmosphere is simple and clean. We highly recommend a stop.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 2berries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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