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Mill Creek Hotel
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Reviews (503)
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284
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21
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All reviewsfull kitchenplatinum suitewithin walking distancecovered parkingunderground parkingliving roomshopping and restaurantssuite hotellocation is fantastichuge bathroomcontinental breakfastjacuzzi tubwalked everywhereprivate balconysmall poolget awaydowntown area
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303 - 308 of 503 reviews
Reviewed July 14, 2014

We celebrated our friends 40th birthday this past weekend in Lake Geneva. The location of the hotel is perfect. We were able to walk everywhere (shops, restaurants, bars, spas, beach, etc.)
The rooms are a good size. The best thing about this hotel is the front desk staff. I travel a lot for work and stay at various hotels. I have never come across a front desk staff that is all heart. They are the hardest working and kindest people I have ever met. They provided us with any amenity we needed any time of the day. There were 16 of us and I expressed my concern that we would like a room for us to gather in and immediately April set us up with a meeting room.
April who is in charge was unbelievable. She would go out of her way to make sure our stay was great. One of the guest left the car lights on and she made sure she tracked them down to let us know. Not only does she run the front desk but she also runs things to the rooms when we needed them. Thank you to the staff at Mill Creek for making our friends 40th so memorable. We will be back soon.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Petey933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this reviewResponded July 28, 2014

Thank you for your wonderful review.
It is so nice to hear that your had a wonderful birthday celebration for your friend with friends here at Mill Creek Hotel and that our staff was able to help out in many ways to ensure that everything was great.
We're glad that you enjoyed our ideal location as much as we do.
We welcome your next visit and hope that it is very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014 via mobile

We stated at the Mill Creek in July and it was clean and the staff was extremely nice! The rooms are spacious & kitchen was well equipped. Some of the decor is outdated but it didn't take away from a wonderful trip. We spent nights out on our dean overlooking the creek & park. Go to The Baker house for dinner! Such an experience! Also don't miss a lake tour & Simple for breakfast!

Stayed: July 2014
1  Thank pacarolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this reviewResponded July 28, 2014

Thank you so much for your excellent review and great Lake Geneva suggestions, too.
We are so happy that you enjoyed your stay and our friendly staff.
We are looking forward to your next visit and hope that it is very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Amazing room and details and housekeeping...April the desk person was Amazing and caring .She is why we decided to stay.We were walking around having dinner and boom here we stayed. reaaly close to all the shops and close to the each

Room Tip: Call ahead it might be very popular
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this reviewResponded July 28, 2014

Thank you for the awesome review. We are so glad that you enjoyed your stay and received such exceptional service. We sincerely look forward to your next visit and hope that it is very soon!

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Reviewed July 4, 2014

Mill Creek bills itself as a luxury accomodation. It isn't. It is decent. It was very clean and the staff was super friendly; but the decor is dated and somewhat worn. Carpets all appear new, but the furniture in the condo we stayed in (303) was needing replaement; particularly the sofa sleeper that had places worn thru on the cushions and a mattress that was very inadequate for sleeping. The cushions on the small balcony furniture were nasty looking to the point that even my 14 year old son didnt' want to sit in them. The jetted tub just looked old with the shower curtain all around it. The swimming pool is truly the size of a postage stamp. Legs couldn't stretch out in the hot tub If we were to vist Lake Geneva again, we would try a different spot; even though the location was great (everything in walking distance) the value wasn't fabulous for the state of the place.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank hinkgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

Really nice place. Used to be condos so spacious and well equipped. Clean. Very well located to everything in downtown Lake Geneva. Some rooms have lake view, others have a nice view of park and creek. Would stay there again for sure. And really liked having fridge, fireplace, etc. Deducting star for a little outdatedness of hall areas and an air conditioner that couldn't decide whether or not to turn off. Nothing major. Nice place.

Stayed: July 2014, traveled as a couple
Thank Chat73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary O, Marketing at Mill Creek Hotel, responded to this reviewResponded July 7, 2014

Thank you for your nice review.
We are glad that you enjoyed your stay and our fantastic location.
I apologize for the air conditioner controls, I hope someone was able to assist you with that during your stay.
We are continually making updates to the hotel during the non-peak season, so we hope you make a return visit very soon and will notice something new.
We look forward to your next stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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