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“Loudest bed ever but daughter had a blast at waterpark”

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Timber Ridge Lodge & Waterpark
Ranked #3 of 15 Hotels in Lake Geneva
Certificate of Excellence
Woodstock, Illinois
1 review
“Loudest bed ever but daughter had a blast at waterpark”
Reviewed March 18, 2014

Here right now and every time I toss while sleep the loudest bed ever wakes me up. I can hear the noisiest pull- out bed ever too. I don't know if these r the cheap seats because of Groupon and they put us in the worst room or what. Also my bed smells like vomit. My daughter had fun at the watermark but omg this bed is so loud I don't think I'll ever sleep.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Tsiemb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, April 9, 2014
Tsiemb~ Thank you for taking the time to comment on your recent stay at Timber Ridge Lodge. Please accept our sincere apology for the experience regarding the noisy bed. Please be assured that our rooms are not assigned by the rate or package type. I am happy that your daughter had fun in the waterpark. I hope you will consider returning in the future. Regards, Tom
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1,211 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (273)
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English first
Waukesha, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2014

We had the double suite room which was more than enough room for our family of five included two under three year old and a six year old and of course there is the waterpark which we didn't get to enjoy as much as we wanted to great time and great place to stay

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Benfam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, April 9, 2014
Benfam5~ Thank you for your review. I appreciate your feedback regarding your stay. I hope to welcome you back again in the future. Regards, Tom
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milwaukee
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 13, 2014

Just returned from a wonderful 1 night stay with our 2 boys, and our friends with their 3 girls. We each had a 1 bedroom suite that we purchased through Groupon. We could not have been more pleased with our trip. Hotel room was spacious and clean. We loved that we could put the kids to sleep in the separate room, but still visit with our friends in the kitchen. Hot tub in the bathroom was also amazing, and the fireplace was a nice touch on a cold evening. Waterpark was great for our age kids. Ten year olds would have probably liked a bit more action. We could easily watch the little ones in the zero depth entry pool, while the older two went down the bigger slides. The staff was absolutely amazing. The life guards learned our kids' names, and would high five them, show them tricks of the water park, and check to make sure they were doing OK. Kids also had a blast in the great arcade- lots of cool games (though some games were $1 or $.50 each), and the attendant again could not have been nicer to our kids. We have been to lots of water parks, but Timber Ridge will go down as one of our favorites. Very family friendly!

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Helpful?
1 Thank lovesgoldens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, April 9, 2014
Lovesgoldens ~ Thank you for sharing your review. It is a pleasure to read of your enjoyment of our friendly staff and your positive comments about the suite. I am glad that you had such a wonderful time during your spring break getaway. We would love to see you again soon! Regards, Tom
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Naperville, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 12, 2014

Keep your expectations in check--it's a family hotel, not the Ritz Carlton. You're gonna have noisy kids running through the halls and some wear and tear in the rooms. The water park worked for our 2.5 year old, but would probably be too small for kids in elementary school and older.

Room Tip: If you're not wanting something noisy, do NOT accept a room on the 1st floor (same floor as arca...
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  • Stayed January 2014, traveled with family
    • Value
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Helpful?
1 Thank windycitygal22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, April 9, 2014
windycitygal22~ Thank you for commenting on your stay. Our sincere apology for the noise you experienced during your stay. I am glad the waterpark was enjoyable for your family. We value your comments and look forward to welcoming you back again soon. Regards, Tom
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Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2014

Less than 90 minutes from Chicago, this fun little waterpark is a nice getaway for our family. Our 4 year old daughter loves visiting this resort. The waterpark has lots of different areas for her to play in, but isn't as overwhelming as some of the big waterparks in the Dells. There's also activities throughout the day, an arcade for older kids, and a movie room where they show a family film every evening.

The restaurant on site isn't spectacular, but it'll do if you don't want to leave the resort. Downtown Lake Geneva is only 10 minutes away, so many more food choices are available. The room was clean and well stocked. The room we had was small and a little dated, but we hardly spent any time in the room other than to sleep. The fireplace was a nice touch. The whirlpool tub/shower is huge and was difficult to get in and out of for a little one.

Overall, this is a nice little family getaway, and they run deals pretty often on Groupon or Trip Advisor. This was our second trip, and I'm sure we'll be back again.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
1 Thank ChicagoDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, March 11, 2014
ChicagoDawg~ Thank you for your review. I am glad that you enjoyed your family getaway to Timber Ridge Lodge. Please sign up for our email blasts and check our website for our Hot Date Rates on rooms. I am happy you will return again in the future. ~ Tom
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Geneva
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2014

My family (of 7 total) and I are currently here and had an awful time getting someone to help us even make the reservation, was hung up on twice by a very crabby lady and once we got here, encountered a very tired and unhappy employee who told us we could not add our second night as discussed and also was argued with about the 7th wristband offered to me from the booking agent as an apology from the bad service. (I must say we did finally get a wonderful agent to help make the reservation! She was kind and seemed genuinely concerned with excellent customer service)
When my husband tried calling about adding the second night, he was told a different story that we could in fact add a second night for $309 for a 1-bedroom! When he asked about the pricing Debbie (the agent) said "We can basically charge what we want when we're this busy." Our original booking agent had said to add the second night, if there were any cancellations, would be $99 1-bedroom or $169 2-bedroom we're currently in. It's a sad time because this had been our favorite place for over 8 years having brought all our children here at least twice a year. Looks like we have to find a new tradition for the grandkids, which really is upsetting but for this type of money, I expect better guest service. I remember when that used to be a priority here.

  • Stayed March 2014
    • Value
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Helpful?
Thank Ibjme13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, March 11, 2014
Ibjme13~ I am sorry that our Hotel Assistant Manager was not able to reach you prior to your departure to resolve your concerns. Please accept my sincere apology for the service you experienced. The hotel was sold out on the weekend that you were here and I am sorry that we were not able to accommodate your family for the second night. I appreciate your years of loyalty to Timber Ridge Lodge. We truly value each and every comment, positive or negative, as it helps us to provide excellent hospitality to all of our guests. I hope you will reconsider and visit again in the future. ~ Tom
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Chicago
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 2, 2014

This place had everything to keep the kids interested, happy, and busy. The water park is fun, the food at the water park is perfect for kids and adults. The pizza was very good and reasonable priced. The rooms come with stove, microwave, full size refrigerator, toaster, 12 cup coffee maker (bring your own filters), glasses, flatware, pots, pans (look nonstick..but not...bring pam) Two t.v's in the one one bedroom and free internet (Chromcast works). with table that seats six and breakfast bar, dishwasher, garbage disposal, tons of closet space, good restaurants, Huge bathroom with two seat jacuzzi tub with shower. The staff is genuinely nice and helpful. Bring skin lotion the pool water will dry out your skin.

Room Tip: Close to a Target, and Home Depot, Walgreens, Subway, Walmart, McDonald's,
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SlideTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, March 4, 2014
SlideTime~ Thank you so much for your detailed review. I appreciate your positive feedback. I will share your comments with my staff. I look forward to welcoming you back again soon. Regards, Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Timber Ridge Lodge & Waterpark

Property: Timber Ridge Lodge & Waterpark
Address: 7020 Grand Geneva Way, Lake Geneva, WI 53147-5105
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Lake Geneva
#2 Family Hotel in Lake Geneva
#4 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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