We booked this hotel on a Groupon and got a super good deal. My husband and I had previously stayed at the Grand Geneva and were super impressed. This place is on the same property but is completely geared for kids.
Room: Awesome for families. There is a kitchen and a separate bedroom area. Great if you have little ones who need their own area to go to bed for naps, early bedtimes, etc. Our kids were 10 months and 2 years old when we went. Kitchen is a luxury so you can make your own meals and have a real fridge for bottles, snacks, etc.
Pool Area: This is for indoor only since we went right after xmas and it was freezing outside! We have gone to the Dells prior and I thought this poo area was better. Not because it had more or better features, but it is smaller and contained which is better for families with babies and toddlers. It was quiet at the resort when we went to, so that was also a plus. They have 2 waterslides (one body and one tube). The tube slide is great for parents with daredevil toddlers. The 2 person tubes have an area for kids to sit in the front. Our 2 year ABSOLUTELY LOVED this big slide. The baby pool area had warmer water and a couple slides, swings, etc. Everything worked and was clean (unlike the dells). We would go back for the pool area!!
Customer Service: This is the one complaint. LACKING. The front desk people were neither helpful or overly friendly. The only reason I might notice this is because the service at Grand Geneva is STELLAR. This place needs work....I bought tickets to the Thomas show and was told I had to pick them up at the box office. When I asked the girls at the front desk what Box Office hours were, she proceeded to tell me she had no idea and I would have to HIKE back to my room (with my baby in tow) to dial 0 for service to get an answer. Mind you I was in the lobby with my baby to get a ride to the box office on the trolley. So that would have meant I'd have to walk all the way back to the room to call for an answer and then turn around a get back to the lobby. This would take likely about 20 minutes total, when she could have just simply called from the front desk. DUH!! (Or just be aware of your box office hours in the first place). They just seem to have an attitude here.
Overall: I LOVE Grand Geneva and think that Timber Ridge makes this property even better. Families with young kids will appreciate this local getaway with a great pool and convenient rooms. We liked it better than the Wisconsin Dells!
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- Also Known As:
- Timber Ridge Lodge & Waterpark Hotel Lake Geneva
- Timber Ridge Hotel
- Timber Ridge Lake Geneva
- Timber Ridge Lodge And Waterpark
- Timber Ridge Lodge Lake Geneva