My family (me, husband, 16 month old son) are currently at the Timber Ridge Resort right now. We are VERY disappointed with our room. We were able to check in early (around 1:30 p.m.) and were given our room keys and a brief overview of the resort. We were given a "pasture view" one bedroom suite (as these are supposed to be quieter for the sleeping little ones) on the third floor. Well, the cast of Stomp must be vacationing in the room above us, because I have never in all my travels heard such a racket in a hotel. Upon entering our room, we realized the crib (pack-and-play) and high chair we requested were not here. I called down to the front desk, and these items were delivered within an hour. Ok, no harm, no foul there. Moving on...I started to get settled in the room and began noticing things...like the totally scratched up coffee table, the filthy range top, the mysterious red substance on the couch (nail polish, blood, etc.), the dining chairs with claw marks/burn marks (or something else interesting) on them, the marker drawings on the dining table and window sills, and the pen scribbles all over the in-room literature. The high chair that was delivered is quite gross, and I am thankful that I came armed with a supply of antibacterial wipes. I realize that this is a family resort, and I do not expect perfection, but I do expect clean rooms. I would appreciate some more care being taken in the presentation of the rooms, considering the cost of this hotel. Because my curious toddler is into everything, I am very unhappy with the cleanliness of our room. I would love to change rooms, but was told upon checking in that there were no other "pasture view" rooms available. So, I suppose I will keep wiping things down and remember to NOT book a room here next trip.
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- Also Known As:
- Timber Ridge Lodge & Waterpark Hotel Lake Geneva
- Timber Ridge Hotel
- Timber Ridge Lake Geneva
- Timber Ridge Lodge And Waterpark
- Timber Ridge Lodge Lake Geneva