We have been visiting every winter for the past few years along with a group of several families with young children. We like the large rooms, and the larger families book the units with a loft bedroom. The lodge tries to book as many rooms next to each other as possible. The children enjoy the indoor waterpark with its slides and lazy river. We always spend some time in the outdoor hot tub regardless of the outside temperature. The kids get to spend about an hour in the arcade during one of the evenings.
We also spend a few hours on the snow-covered driving range for sledding. There have been some close calls weather-wise but we have been fortunate to have had enough snow every year so far. We also enjoy snowman building and snowball fights.
Timber Ridge is part of the Grand Geneva Resort complex, and so we had access to the resort sports facility. Several of the adults are avid tennis players and usually play for a few hours in the morning before breakfast and going to the water park. Others have taken advantage of the facilities at the "WELL Spa" There is a small ski hill as well but we've never tried it out.
We typically have lunch at the waterpark.food court but have not dined at the restaurants.
On our most recent visit we were disappointed with our experience with the staff. Our guaranteed room was not available supposedly because the family which had our unit before us refused to leave at the official check out time. They insisted there was no room available for the two nights so they had us check into one room them check out and check back into the original room the following day. We could not really unpack for our first night as we did not want to pack up all over again. They stated they would call us in the morning when the original room was vacated and available. They called the room at 7AM saying we could move out! It turned out the other family did not stay overnight but left in the evening. The staff did not bother to fix the room the night before or ask us if we wanted the original room even if it was later in the evening. Their compensation was a $50 dollar food credit.
Timber Ridge is a good place for families with younger (even teens) children to spend a long winter weekend. The waterpark may be the focus of activity but there aare other things to do. Even adults have the opportunity to indulge themselves. The service is adequate.
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- Also Known As:
- Timber Ridge Lodge & Waterpark Hotel Lake Geneva
- Timber Ridge Hotel
- Timber Ridge Lake Geneva
- Timber Ridge Lodge And Waterpark
- Timber Ridge Lodge Lake Geneva