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“Very Nice”

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Inns Of Geneva National
Ranked #8 of 15 Hotels in Lake Geneva
Certificate of Excellence
Chicago
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very Nice”
Reviewed September 4, 2013

Just returned from a short 1 night stay with 2 days of golf. The room was clean, comfortable and nicely decorated. The courses were in great shape and the 2 we played, Palmer and Player were superior layouts. It's not Pebble Beach but a very enjoyable experience at a great price. I'd for sure do it again.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dshack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    72
    14
    4
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    3
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28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Chicago
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed August 3, 2013

We were introduced to the Inns of Geneva National on a Groupon deal....what a great deal and a wonderful facility. Our room was very updated, spacious and comfortable. We enjoyed the common areas with friends, eating lunch on the patio and having breakfast together in the living room. The golf couldn't be closer or better with 3 great courses just across the parking lot. This is the perfect property for bigger groups like corporate gatherings, family get togethers or even a big Super Bowl weekend. There are 2 big living rooms with big televisions and lots of seating, big dining table, outdoor patios and a functional kitchen. We enjoyed the golf and the restaurant at the club house. I'm no fan of Lake Geneva but will return for a weekend of golf and staying at the Inns of Geneva National.

Tip: Bring your bikes, it would be fun to ride around the area. Also, bring breakfast and/or meals. There is a grill along with a basic but very functional kitchen.

  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
Thank 2fromChicagoIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 30, 2013

We had a great experience staying at the inns in June of 2013...we had a group of 6 families which was perfect since the inns have 6 rooms each...what is nice is that it is setup like a hotel, in that each family checks into their assigned room and pays separately...

large common areas on the main floor and lower level, good size kitchen and dining table...we were able to use the pool near the inns and also at the hotel and enjoyed them thoroughly

We used the grill in back to barbeque one night...

overall it was a great trip and we are planning a return next year

I have noticed the concerns with getting assistance at times...the inns are located by the golf course and near the home community...after hours you rely on hotel staff to answer your questions...we never had trouble getting help, but it was a little complex and took perhaps a little longer than if you were at the hotel, but it was worth it in my opinion

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank P0cketAces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roscoe
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 17, 2013

Our stay at the Innd was a pleasure. My wife and I enjoyed the amenities such as the well decorated living area and kitchen. It was like having our own cabin in the woods. We will be planning a return engagement!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 14, 2013

Where should I begin. We were in town for the funeral of my father-in-law over the July 4th weekend. it was the only place in the area with availability over that weekend, so we had little choice. After check-in, we entered our room. Passing through the common area, it was extremely cold and when we entered our room, it was quite warm. I checked thermostats in both and they were set to exactly the same temp. I had noticed damage to the front security door when we entered and there were frayed spots on the carpet and woodwork with areas that were unfinished. The bathroom in our room was quite outdated. The beds were comfortable and the view of the course was nice. And it was nice that we were next door to my sister-in-law and her family.

However, when we left for the funeral, we exited through the patio door, rather than the main entry door. Unfortunately, as we found out later, the deadbolt was locked when we left. Upon our return, we were effectively locked out of our room. After making 6 calls, I finally had my call answered by the after hours person, who was located at Geneva Ridge Resort, which is offsite. The person on the phone went through a series of options with me, which included "are you sure you're at the right room?" and "do you really need to get into your room tonight?" The person then said they would check with security and the manager and call me back. He promptly took my number and promised a call within minutes. I'm still waiting for that call a week later. We took it upon ourselves to break into our own room through the same patio door that we had left through earlier in the day.

When we checked out 2 days later, I expressed my concern with the ease with which we were able to break into our own room. I also discussed my disappointment with the overall quality of the property, along with the lack of amenities (2 Keurig cups for 4 people?) all for the price of $329/night? I was assured by the person that checked us out that I would receive a call within hours from the manager. I did however, receive a contrite "sorry" for the inconvenience. I'm still waiting for that call as well.

I would NOT recommend staying at the Inns at any cost. The physical condition and quality of the Inns is lackluster, especially at this price point. I have stayed at far nicer Hampton Inns around the country.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
4 Thank BadgerBoy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, General Manager at Inns Of Geneva National, responded to this review, July 25, 2013
Dear BadgerBoy83,

I am sorry for your loss, and I understand that it can be a stressful time. I would like to apologize for struggling to provide you and your family an environment that was relaxing and hassle free.

When you expressed your concerns at checkout, my team got to work immediately to remedy the problems you mentioned. I would like to sincerely apologize for the behavior of our front desk associate. The individuals involved have been identified and are going through additional training specifically in the areas of “Customer Service Skills” and “Recognizing a Sense of Urgency”. Additionally, our maintenance team researched, tested, and installed security plates on all of the affected doors.

I also attempted to contact you via US Postal Mail. If you did not receive that letter, or if you would like to discuss your concerns further, please contact me at 262.245.4000.

I know none of this changes your recent experience, but I hope you can rest assured we heard your concerns and are definitely doing something about it.

Thank you for sharing your candid feedback. Without our guests feedback we cannot accurately address our shortcomings and celebrate our accomplishments.

In Service,
Markus Savaglio
General Manager
Inns of Geneva National
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams Bay, Wisconsin
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2013 via mobile

Had a great time being able to stay in a place with a common area with a large flat screen tv, able to watch big games while playing cards at the big table. Loved being able to bring in food and drinks to make on our own in the kitchen. Perfect for groups playing golf and looking to stay nearby!

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove Village, Illinois
2 reviews
Reviewed June 19, 2013

The way the Inns are setup is perfect for group gatherings of any kind. Privacy within a group setting. Conference rm / great rm when needed with privacy optional, all in the same building. I would like to see this idea catch on in more areas.

  • Stayed February 2013, traveled with friends
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inns Of Geneva National

Property: Inns Of Geneva National
Address: 1091 Hidden Cottage Cir, Lake Geneva, WI 53147-5028
Phone Number:
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Lake Geneva
#7 Family Hotel in Lake Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Inns Of Geneva National 3*
Number of rooms: 36
Official Description (provided by the hotel):
The Inns of Geneva National are located on the 18th fairway of our signature Gary Player golf course, adjacent to Geneva National Golf Club's Clubhouse. The Inns are comprised of six individual Inns, each featuring six sleeping rooms, a great room with vaulted ceilings and fireplace, a kitchen, and a lower level living room with a walk-out patio overlooking the golf course. This unique escape is perfect for the golfing group, corporate retreat, wedding, family get-together or any other time that you would like the convenience of a traditional hotel coupled with the gathering space of a private home. ... more   less 
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Also Known As:
Inns Of Geneva National Hotel Lake Geneva
Hotel Of Geneva National

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