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Reviewed July 14, 2013

Where should I begin. We were in town for the funeral of my father-in-law over the July 4th weekend. it was the only place in the area with availability over that weekend, so we had little choice. After check-in, we entered our room. Passing through the common area, it was extremely cold and when we entered our room, it was quite warm. I checked thermostats in both and they were set to exactly the same temp. I had noticed damage to the front security door when we entered and there were frayed spots on the carpet and woodwork with areas that were unfinished. The bathroom in our room was quite outdated. The beds were comfortable and the view of the course was nice. And it was nice that we were next door to my sister-in-law and her family.

However, when we left for the funeral, we exited through the patio door, rather than the main entry door. Unfortunately, as we found out later, the deadbolt was locked when we left. Upon our return, we were effectively locked out of our room. After making 6 calls, I finally had my call answered by the after hours person, who was located at Geneva Ridge Resort, which is offsite. The person on the phone went through a series of options with me, which included "are you sure you're at the right room?" and "do you really need to get into your room tonight?" The person then said they would check with security and the manager and call me back. He promptly took my number and promised a call within minutes. I'm still waiting for that call a week later. We took it upon ourselves to break into our own room through the same patio door that we had left through earlier in the day.

When we checked out 2 days later, I expressed my concern with the ease with which we were able to break into our own room. I also discussed my disappointment with the overall quality of the property, along with the lack of amenities (2 Keurig cups for 4 people?) all for the price of $329/night? I was assured by the person that checked us out that I would receive a call within hours from the manager. I did however, receive a contrite "sorry" for the inconvenience. I'm still waiting for that call as well.

I would NOT recommend staying at the Inns at any cost. The physical condition and quality of the Inns is lackluster, especially at this price point. I have stayed at far nicer Hampton Inns around the country.

  • Stayed: July 2013, traveled with family
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4  Thank BadgerBoy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus S, General Manager at Inns Of Geneva National, responded to this reviewResponded July 25, 2013

Dear BadgerBoy83,

I am sorry for your loss, and I understand that it can be a stressful time. I would like to apologize for struggling to provide you and your family an environment that was relaxing and hassle free.

When you expressed your concerns at checkout, my team got to work immediately to remedy the problems you mentioned. I would like to sincerely apologize for the behavior of our front desk associate. The individuals involved have been identified and are going through additional training specifically in the areas of “Customer Service Skills” and “Recognizing a Sense of Urgency”. Additionally, our maintenance team researched, tested, and installed security plates on all of the affected doors.

I also attempted to contact you via US Postal Mail. If you did not receive that letter, or if you would like to discuss your concerns further, please contact me at 262.245.4000.

I know none of this changes your recent experience, but I hope you can rest assured we heard your concerns and are definitely doing something about it.

Thank you for sharing your candid feedback. Without our guests feedback we cannot accurately address our shortcomings and celebrate our accomplishments.

In Service,
Markus Savaglio
General Manager
Inns of Geneva National

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013 via mobile

Had a great time being able to stay in a place with a common area with a large flat screen tv, able to watch big games while playing cards at the big table. Loved being able to bring in food and drinks to make on our own in the kitchen. Perfect for groups playing golf and looking to stay nearby!

  • Stayed: June 2013
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Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

The way the Inns are setup is perfect for group gatherings of any kind. Privacy within a group setting. Conference rm / great rm when needed with privacy optional, all in the same building. I would like to see this idea catch on in more areas.

  • Stayed: February 2013, traveled with friends
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Review collected in partnership with this hotel
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

Stayed at the Inns for 2 nights.Cypress Point house.My Wife and I very much enjoyed our stay here.We were warmly greeted by Marcus at he front desk upon check-in.Very professional and friendly,Marcus explained and answered any questions we had.Nice quiet room.Highly recommend the Inns!

  • Stayed: June 2013, traveled as a couple
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1  Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

We had a great stay at the Inns of Geneva National for our girls weekend. It was a first for us to stay at a hotel with this set-up so we weren't sure what to expect. We are used to everything in Lake Geneva being a bit outdated and old fashioned-- not the experience at the Inns! The first clue that things would be different was the security gate that we found out is manned 24/7. The property was very impressive and the grounds were really well maintained. We got into town early and forgot to call ahead to see if we could get early check-in. We took a chance and showed up at the front desk at 1pm asking if it were possible for us to get into our room early (check-in was at 4pm). She was very pleasant and accommodating and got us into a room right away. The house and our room were beautiful! Everything looked brand new. This property is set up with 6 guest rooms per house with common areas that all are welcome to. Sounds weird, but it is really cool. The room had a key and all amenities like any other hotel would so it wasn't like a B&B, it just had the added bonus of the common areas which included a full kitchen, dining room, large living room with a fireplace and TV, bathroom, outdoor patio and grill. While it was just two of us and we didn't use the common areas, I would definitely go back and stay with a group. Several of the guests we came into contact with had come up for the Zac Brown Band concert and this set up would allow for a great time with a group of friends!

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with this hotel
1  Thank trisha k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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