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“Peaceful place!!”

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Grand Geneva Resort & Spa
Ranked #4 of 15 Hotels in Lake Geneva
Certificate of Excellence
Chicago Illinois
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Peaceful place!!”
Reviewed October 1, 2013 via mobile

What a great spot this is so close to Chicago but it feels a million miles away! The rooms are super clean, the hotel staff is always friendly and helpful. We have stayed here usually 3-4 times a year we try to take advantage of the change of seasons, it's always a treat! We leave ready to plan our next trip back! We always bring our small dog and he even gets a welcome package. We honestly don't ever have a complaint.


  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judiann26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (712)
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English first
Las Vegas, Nevada
1 review
Reviewed October 1, 2013

I recently had the pleasure of staying at the Grand Geneva for a Golf Tournament and the hotel is absolutely WONDERFUL! The Golf Course we played (they have 2 at least, maybe 3) was in great condition, challenging but enjoyable, the day could not have been better. They have done a brilliant job with training their associates in customer service, because the staff was AMAZING! You can definitely tell when you have happy employees and a team that works; it shows in the entire experience of staying there. But one of my favorite things about this hotel was the TV projection in the bathroom is inside the MIRROR! It is SO COOL! I have never seen that in a hotel and I travel a lot so it was really fun all around! Well done!

Room Tip: ALL of the rooms have balconies, so that was great, and my room had a view of the golf course that w...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwards, Illinois
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 1, 2013

My wife and I spent a few days at the Grand Geneva as a mini, 2-day honeymoon. We had a wonderful time and would highly recommend it; slightly more expensive than what we are used to spend for lodging, but appropriate for the Lake Geneva area and certainly well worth the cost given everything that is included. Once the concierge heard we were visiting on a honeymoon, she upgraded our room without us requesting it, and we had a bottle of champaign and chocolate truffles delivered to our room. We had drinks in the hotel bar one night (the outdoor fire pit is great) and dinner in the Chop House the next. Both times, the service was exceptional and the food from the Chop House was excellent. Cannot wait to go back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald R, General Manager at Grand Geneva Resort & Spa, responded to this review, October 8, 2013
I am very pleased to hear you enjoyed your Honeymoon at Grand Geneva! I hope you have many years of happy memories and will visit us again in the future.
Best regards,


Gerald Rappaport
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 30, 2013 via mobile

Had a generally positive experience at this hotel. We held meetings and found the facilities to be adequate for a smaller meeting. Only downside...a colleague had their things moved to another room without permission. The hotel called to let him know that someone else wanted his room...so they moved him. Watch for suspect customer service.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank My_Feedback_4_U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Level 6 Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 26, 2013

My wife and I, together with another couple who are our best friends, spent September 22nd, 23rd & 24th, on a stay and play golf package at this wonderful resort. This is probably the 5th or 6th year in a row that we have done so. Each year, our experience on the Highlands and Brute golf courses and our dinners in The Geneva Chop House and Brissago were once again outstanding. The staff certainly go out of their way to ensure that the guests are well cared for. The weather in Lake Geneva during late September is nothing but perfect, cool nights followed by crystal clear warm sunny days.

If you are going to be playing golf in the afternoon, play the Brute as the finishing holes run west to east consequently the sun is at your back. The opposite is true for the Highlands, the finishing holes play into the setting sun making it difficult to track the ball in flight.

We are looking forward to our return trip next year.

Room Tip: If possible request rooms 6302, 6304, 6306 or 6308 on the third floor in building #6. They are clos...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berwyn, Illinois
1 review
Reviewed September 26, 2013

great place to relax, especially when its pet friendly. great room service. Housekeeping very understanding of pets. Great food at the chop house, we stay at least three times a year. We went with another couple at one time and had a great time by the bonfire and had smoores. Enjoyed other peoples company from al over the country. Having was pools was awesome.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosehernbrott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 25, 2013 via mobile

While a beautiful setting, the Grand Geneva Resort was less than expected given the rate and reputation . The check-in was smooth, but the front desk staff never gave us the gift bag that had been left for us by the bride's family. We had to ask for that later. Second, our room was showing its age and was not well cleaned. Dust was evident on several rooms surfaces. The wall paint was scuffed in multiple spots. We expected those kinds of dings to be repaired relatively quickly at a resort such as this.

Following our first flight stay, it took 3 calls to the front desk the next day to to get our room made up, which finally happened at 2:30 p.m., which left little time for us to get ready for a late afternoon wedding.

On the positive side, the view overlooking one of the golf courses is beautiful (assuming you like overlooking a golf course, which I do). The dining and bar areas were well staffed and the food was very good for resort food. In my mind it only earns 3 stars because it markets itself as a premier destination resort, and it needs to be be better maintained.

Stayed September 2013, traveled with family
Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald R, Manager at Grand Geneva Resort & Spa, responded to this review, October 3, 2013
I would like to apologize for the housekeeping issues you encountered. This is not the type of service that we provide at Grand Geneva. I regret that these issues were not brought to our attention while you were still here, so they could have been corrected. I hope you will give us another opportunity so that you may experience our high level of customer service.


Gerald Rappaport
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Geneva Resort & Spa

Property: Grand Geneva Resort & Spa
Address: 7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147-5105
Location: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lake Geneva
#2 Romantic Hotel in Lake Geneva
#3 Spa Hotel in Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Geneva Resort & Spa 4*
Number of rooms: 355
Official Description (provided by the hotel):
Grand Geneva® Resort is the place to meet. Whether a corporate meeting, convention or a gathering with friends and family, the endless range of meeting rooms & space and activities will keep everyone engaged. Conveniently located between Chicago and Milwaukee, there is so much to do at Lake Geneva’s only four diamond resort.Corporate travelers and families alike will find what they need to re-focus, relax or rev-up. With over 62,000 square feet of banquet space, guests have multiple options to choose from for that important business meeting, church retreat, wedding reception or family vacation. Or take time and enjoy a relaxing experience at the newly renovated WELL Spa or one of many dining options, while an indoor waterpark and kid’s program offer the excitement kids crave. Enjoy a group bonfire at the horse stables, a fast plunge down a ski hill, a serene walk through the trails or a drive down a fairway on two championship golf courses – all situated on Grand Geneva’s seemingly endless acres.No matter your reason for meeting….it’s all here in one Grand location in Lake Geneva, Wisconsin. ... more   less 
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Also Known As:
Grand Geneva Resort And Spa
Grand Geneva Hotel Lake Geneva
Grand Geneva Lake
Lake Geneva Illinois

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