The waiter knew little about the menu. We asked if the onion rings were fresh cut and made, he said yes, NO, they were frozen, just as most of the appetizers on the menu. The menu states burgers are served on toasted buns, NOT, my burger was served on a cold, straight from the fridge bun and the burger itsself was luke warm. However the burgers are made there and aren't frozen. That is the only plus I can give them. Then I had to fight to get the burger taken off my ticket that I didn't eat. One bite, just enough of the burger was gone, the one bite I had to let me know the bread and burger were cold. Horrible experience at Monks at the Wildrenes...hopefully the other locations are better.