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“Seen better days” 3 of 5 stars
Review of BEST WESTERN Riverfront Hotel

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BEST WESTERN Riverfront Hotel
Ranked #8 of 20 Hotels in La Crosse
USA
Level Contributor
110 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Seen better days”
3 of 5 stars Reviewed March 10, 2013

Went to Lacrosse for a family getaway. We were excited for the "water park", but found an overly crowded pool and small hot tub. Overall the property sorely needs a remodel. Everything feels old or smells damp. But, you know kids....they had a blast. Note that there is no free breakfast as well. If you have kids between 5-10, the place is tolerable. Adults and older kids will not find the recreation very fun. Good location, but the hotel has seen better days.

Room Tip: Avoid poolside if you don't have kids.
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank TrickTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplulacrossewi, Webmaster at BEST WESTERN Riverfront Hotel, responded to this review, August 24, 2013
Dear Guest,

Thank you for choosing BEST WESTERN PLUS Riverfront Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Management was informed about the comment and instructed to take the necessary action.

I hope that the next time you visit our area; you will once again choose to stay at BEST WESTERN PLUS Riverfront Hotel. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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518 reviews from our community

Traveler rating
    159
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    100
    72
    48
See reviews for
201
98
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107
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 21, 2013

We stayed here recently during a high school sporting event--our second stay in three years. We'll stay elsewhere next year. Beds, sheets, pillows all showing their age and hallways, hallway carpets need a significant upgrade. Felt more like a Super 8 quality--but at $100/ night before taxes, the experience was not a good value. And no complimentary breakfast either.

Positives:
--The staff at check-in and check-out were courteous and professional
--My son reported that the pool area was OK, but crowded (as would be expected given high occupancy during the stay).
--Strong WiFi signal--I could even get HBO Go on my iPad
--Comfortable desk chair
Negatives:
--Soiled, wet towels not removed though new ones were stocked in bathroom.
--Ice bucket liner not emptied, replaced.
--too few electrical outlet for gadgets

  • Stayed February 2013, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Madblogger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these La Crosse hotels

Grafton, Wisconsin, Usa
Level Contributor
4 reviews
5 of 5 stars Reviewed February 7, 2013

I stayed for four nights. The staff was very accomodating. The hotel appears to recently undergone renovation. The carpets, bedding, room, etc. were in great condition. I used to work in the hotel industry; I can be very critical. I had seen nothing to criticize. I was snowed in one day and the pool area was a nice retreat.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicagoguest, Manager at BEST WESTERN Riverfront Hotel, responded to this review, February 9, 2013
Dear:
Valued Guest, Dennis,
We appreciated the very nice comment We are glad you had perfect experience at Best Western Riverfront Hotel ,La Crosse,WI. See you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin, USA
1 review
3 of 5 stars Reviewed December 21, 2012

Our room was dirty - the bathroom had hair on the floor, water spots and film on the bathroom counter, and I stepped on a piece of what appeared to be bacon on the floor. The restaurant was spectacular. The staff was so accommodating, we had a graduation party there and they did everything to make it special. The cheese curds are amazing.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank SUE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balsam lake, wi
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 10, 2012

We didn't stay because of the waterpark, it was a girls weekend, so I can't speak of the pool although it looked fun. The rooms were more than adequate with nice beds a large t.v, mini fridge and good decor. The room service breakfast was absolutely huge and for $3 was a steal. I forgot my phone charger and w/i 15 minutes they had it boxed up and ready to ship to me. I would definately stay here again.

Room Tip: We had a room not immediate to the pool area so it was nice and quiet.
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cabincake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mankato
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 26, 2012

This was an ok place right off of I 90. There's a pretty small but decent water park (more suited for younger kids) The rooms are in need of a remodel. There is a restaurant that was good. There were life guards on duty at the pool area which was nice.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mitzi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Riverfront Hotel

Property: BEST WESTERN Riverfront Hotel
Address: 1835 Rose St, La Crosse, WI 54603-2104
Phone Number:
Location: United States > Wisconsin > La Crosse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in La Crosse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Riverfront Hotel 3*
Number of rooms: 119
Official Description (provided by the hotel):
Retreat to this La Crosse, Wisconsin hotel and enjoy comfortable and affordable amenities convenient to the Mississippi River, the Shrine of Our Lady Guadeloupe and the Mississippi Eco-Tour Boat. Property is 100% non-smoking.Welcome to the BEST WESTERN Riverfront Hotel where guests will be greeted by a friendly staff, receive the highest quality of customer service and find unbeatable, full service amenities for an affordable price. Guests will enjoy waterfront, resort style accommodations with well-appointed guest rooms designed with ultimate comfort in mind featuring cable satellite television with HBO® and free high-speed Internet access. This La Crosse hotel, nestled along the shores of Black River, also features rooms specifically for Best Western Rewards members complete with work desk, complimentary breakfast Monday thru Friday and free daily newspaper. ... more   less 
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Also Known As:
La Crosse Best Western
Best Western La Crosse
Best Western Lacrosse Wi

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