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“Alert: they overbook”

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GrandStay Hotel & Suites La Crosse
Ranked #5 of 20 Hotels in La Crosse
Certificate of Excellence
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Alert: they overbook”
Reviewed October 24, 2007

Booked this a month in advance, then called twice to reconfirm, then called the day of arrival and they still did not hold the room for late arrival despite my credit card guarantee. They dumped me over to a marginal place 20 minutes away. This is not worth the gamble!

Stayed October 2007
2 Thank CycleJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2007

I'll start with the good so no one gets the wrong impression, because I would stay here again and would recommend this hotel. The hotel is up to date and clean, our room was very spacious, especially for the price. The lobby is so nice I almost expected to see a concierge and bell captain, but it's not that genre of hotel. The staff was very friendly and helpful, which is not always the case with the older franchise joints, for sure. The location is excellent, continental breakfast was more than adequate. My non-smoking room was a non-smoking room, so that was good.

As I have found most hotels will do, they put me in a handicapped-accessible room with no warning. I don't think you should have to cross-examine the front desk to find out things like this about the room they are going to give you. If anyone has ever gotten such a room, you know the bathroom is very inconvenient for non-handicapped people. For example, there is no room to stand up in the shower due to the wooden benches. Also not much room at the sink to set your shaving kit on. The A/C unit was a bit loud, but since it was built into the wall, it was quiter than most all-in-one units that sit below the window.

  • Liked — Clean, modern, large room at a reasonable price.
  • Disliked — Handicap-accessible bathroom, tiny pool (which my son still loved).
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
1 Thank trvlng_patent_lawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fond du Lac, Wisconsin
Level 5 Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 12, 2007

Exceptional suite.....received a government rate...it was worth every penny. Great location. Attentive service. Kitchen is stocked with plates, cups, utensils, etc....Only drawback was....no business center for computer access. Will stay again.

  • Stayed July 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank cactus7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 5, 2005

First, the location: Perfect! It's at the north end of the riverfront park and walkway, which made for a lovely stroll into downtown along the Mississippi.

The suite was a one-bedroom apartment with a living room and an efficiency kitchen (full-size fridge, stove, microwave, dishwasher) w/ dining nook. I note this because so many places are calling their rooms "suites" these days when actually, it's just a regular motel room with a couple extra feet, or a sofa wedged in.

I was in La Crosse to lecture at the university, so even though there was no government rate coming up in the search, I called the hotel directly and they honored the university rate of $62. Which was a fantastic bargain, but I'd have gladly paid $100+ a night for what I got.

  • Stayed March 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GrandStay Hotel & Suites La Crosse

Property: GrandStay Hotel & Suites La Crosse
Address: 525 Front St N, La Crosse, WI 54601-3277
Phone Number:
Location: United States > Wisconsin > La Crosse
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in La Crosse
#2 Family Hotel in La Crosse
#4 Romantic Hotel in La Crosse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Hotel & Suites La Crosse 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Located in downtown La Crosse our all suite hotel combines the comforts of home with the services of a grand hotel. Free WIFI, parking and Grand Start Breakfast included in all rates. ... more   less 
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Also Known As:
Grandstay Residential Hotel La Crosse
Grandstay Hotel La Crosse

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