When checking in last weekend I was told right off the bat that the hotel was sold out. I was also told that since I was using Reward Points, there were no upgrades available. I was told the only room was across from a meeting room which was being used to store bikes and had numerous people going in and out and talking right outside the room. Plus the window was right next to the front door and the circle drive. Also in my profile, I always request a high floor. Why there was NO EFFORT to satisfy my reservation, I do not know.
When I complained, I was told the only other room I could have was wheelchair accessable. I gladly accepted as it was better than the worst room in the house they had me in before. However, the beds in those rooms are also not the normal Marriott beds and when I took a shower the entire bathroom floor got wet as there is not a normal shower. Just a hand shower in a tiled room with a plastic curtain.
I find it impossilble to believe that every room in the hotel was already take when I checked in at 4pm. Oh and did I say, I have been a Platinum Elite member for many years and spend 200+ nights on the road. This was by far the worst experiance I have had.
Don't expect much.
- Official Description (provided by the hotel):
- The Newly renovated Courtyard by Marriott La Crosse is perfectly located in Downtown La Crosse on the banks of the Mississippi River. Offering a fresh, vibrant and newly renovated everything. Featuring the new Bistro restaurant, 24 hour market, pool and whirlpool, free parking, internet and friendly staff. We welcome you to share all we have to offer with you. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott La Crosse Downtown / Mississippi Riverfront Hotel
- La Crosse Marriott
- La Crosse Courtyard
- Courtyard La Crosse Downtown