Front desk staff needs a lesson in Customer Service! Could go into great detail about circumstances, but young, immature, rude, and offensive front desk clerk made our stay less than enjoyable. We were told our room was not ready due to a flood in the room above the previous night. No manager was available to speak with and all hotels in the area were sold out. We were stuck with a room that still had wet carpeting, the wall paper was peeling off the walls, the ceiling looked as if the drywall was going to fall at any time. When we showed our displeasure for the way he was handling the situation he had the audacity to ask if we were "having a bad day."
Although the location of this hotel is ideal for staying in downtown La Crosse, I will never stay at this hotel again. I recommend you do the same.More
- Free Wifi
- Free Parking