I have stayed at many Holiday Inn chain hotels over the past years, and this is one of the worst. I will admit, most of this negativity is due to the terrible, and I mean terrible, customer service. However the hotel is outdated as well, but in most cases I can overlook that. Poor customer service is something I cannot.
The situation is I went online to the IHG site and changed my reservation from 1 room to 2 rooms. I did this about 5 hrs prior to check in. It showed many room types available, so thought we were fine. However when checking in, was told they only had me for 1 room and are sold out, as is all other hotels in the area. Fortunately, I had booked a king suite so it did have a pull out couch. I am not fond of sleeping in the same bed with co-workers as we were in town on business.
So that in itself is annoying, but the persons response is what really irritated me. She said "It is not our fault, you need to handle this through corporate". Really? Just pass the buck off. I don't care if you are an independent franchise or not, you are HOliday Inn, right? Then she still went on to charge full rate as well as charge the extra $5 for parking. Oh, but we did get 1 extra drink ticket (which we are not using anyway).
I would put her name here, but she was not wearing a name tag. I assume because she is normally a B*%ch and does not want people to know her name.
I do not recommend giving this hotel your business. The Radisson is right across the street, so stay there. It looks nicer anyway.
- Official Description (provided by the hotel):
- Welcome to The Holiday Inn Hotel & Suites - LaCrosse. We are proud to offer a non-smoking environment in all our guest rooms. A great night's sleep is ensured on our new Simmons Plush Beautyrest World Class mattresses in our NEWLY RENOVATED hotel. The Holiday Inn Hotel & Suites is located 1 block east of the Mississippi River, in the heart of historic downtown La Crosse. The Holiday Inn Hotel & Suites has 114 rooms with free high-speed wireless Internet access, and 27 inch TVs with over 70 cable channels. The Holiday Inn Hotel & Suites - LaCrosse, offers its guests an indoor pool, over-sized whirlpool, fitness center, guest laundry service, and complimentary shuttle service to and from transportation centers & clinics. The hotel also has a lobby business center with wireless Internet access, PC, printer and FAX machine, as well as a 500 sq. ft. meeting room located just off the hotel lobby. Burger Fusion is the Holiday Inn Hotel & Suites' unique restaurant and lounge; open for breakfast, lunch & dinner, Burger Fusion features gourmet burgers & grilled cheese, as well as shakes. The La Crosse Convention Center directly across the street offers a connecting skywalk. Major medical centers & colleges, Trane Co., City Brewery & our own Oktoberfest, make La Crosse a great destination. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn La Crosse Hotel La Crosse
- La Crosse Holiday Inn