We arrived after a 12 hour drive, and went to get a burger and beer at my son's new bar/grill. We proceeded to eat, drink and be merry, and returned to our room after 1 a.m. We were tired and so ready for sleep until I pulled back the bed covers and observed one rather large, live ant. Further investigation revealed an entire army parading around the air conditioner/ window area. The night employee was hardly perturbed, and mentioned that there had been a problem with that room before and he was surprised it persisted. We did get a new room, bug free, although the ewwwness of the bugs ruined a good night sleep. The next morning, at 9:10, the breakfast which was supposed to be over at 9:30, was in need of replenishing. The day employee was a little snippy when I requested such, however, proceeded to get it done. Later I explained to her that the buggy room had already ruined my opinion of this property, and withe the breakfast thing, now this is two strikes. We had a conversation which culminated in her apologizing, smiles and a refund for a night's stay. In the end, A day after checking out, we were one phone charger short. A drop in at the hotel turned up the charger, secured in a labeled plastic bag. As I sad, a mixed bag, however, resolved pleasantly and with recovery of my property.
Shift happens when you travel, and if issues can be resolved satisfactorily for both business and customer.
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- Also Known As:
- Howard Johnson La Crosse Hotel La Crosse
- La Crosse Howard Johnson