This is the 3rd time my husband and I have been to the spa@Kohler. The first 2 times I had the Ah-Shiatsu massage by Jennifer (tall blonde/brown hair, quiet). I asked for her again this time when booking my massage when we booked our room. I was surprised to find out that they had not booked me with Jennifer, but JennR instead. Not the same experience at all - it felt rushed and not the spiritual experience that Jennifer gives. When I asked another massage person discreetly if Jennifer still works there I was told yes, but not all the time. When booking Ah-Shiatsu make sure you ask for Jennifer (describing her is best) so that they dont do this switch-eroo.
Overall the spa is nice but over holiday time it was like an assembly line - rushed and not all that special. The Mistle-Toes Pedi was nice but worth $102 including 20% tip? I think not! A pedi should include a great leg and foot massage. This one was more an afterthought and not so great.
Still, an enjoyable experience and the fireplaces are nice to sit by and sip tea in the upstairs waiting area. The downstairs waiting area is weird. Men and women are waiting together in bathrobes and the area isnt that comfortable. The lounge area doesnt have enough lounge chairs and 'tweens are running around in bathtowels barefoot squee-ing loudly. More supervision would be nice.