We selected the American Club as our base for Labor Day weekend. We truly enjoyed the exceptional customer service, the quiet gardens for reading and a wonderful room. Unfortunately these positives were accompanied by a couple of significant negatives. As we returned to our room to dress for dinner we encountered an individual lying on a hallway floor. Concerned, we stopped to see if we could help. Turns out he was intoxicated and decided to take a nap while waiting for someone to bring a key that would work in his door.
That night we had reserved a terrace window at Blackwolf Run for dinner. On arrival we were seated at a table away from the windows. When we suggested that one of the two tables marked with a reserve sign might be ours, we were assured they were not. After we were seated and provided with menus an apologetic hostess returned and told us that one of the reserved tables was indeed ours. We ordered the cajun walleye and the salmon. Sadly the walleye had no flavor at all. When I questioned the lack of any cajun seasoning the waitress brought three small bowls of sauces to try and add a note of flavor......sweet & sour, ranch and a spicy cocktail sauce. You must be kidding. We cancelled the next night's reservation at the Immigrant fearing a similar experience.
We enjoyed the facility but expected it would deliver on all counts......not so.
- Official Description (provided by the hotel):
- The American Club is a Forbes Five-Star Resort Hotel and the Midwest’s only AAA Five Diamond Resort Hotel providing unique, luxurious decor that with a singular quality experience room by room. ... more less
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- Also Known As:
- The American Club Hotel Kohler
- American Hotel Kohler
- The American Hotel
- American Club Wisconsin
- American Kohler
- American Club In Kohler Wi
- American Club Kohler Wi
- The American Club Kohler, Wisconsin