Where to start...the room was very clean, attractive and very comfortable. The noise level was outrageously loud. The staff in the hotel area of the resort were all very friendly and helpful. Unfortunately, our room was close to the corridor entry door and outside our room window was an area where the staff took breaks so we were constantly hearing both doors slam and staff, on break, laughing, talking and carrying on outside our room. No sleep that night. Now to the THING IN MY COFFEE at the restaurant...which brings the lowest rating possible!!! Only 2 people in the restaurant were courteous, pleasant and professional. All others were rude and nasty. The first day we attempted to get a booth at lunchtime. We were told no booths available. When I questioned several open I was told, in a nasty, condescending manner "they are not cleaned so they are NOT EMPTY". I found them to be clean and told the waitress that was "crap and we'll eat elsewhere if you can't ready an already cleaned booth". We left and drove into the city limits to eat. The next morning we tried again and went for breakfast. We were given a booth! I ordered coffee and drank half when I noticed something in the bottom of my cup. I took a spoon and dislodged this thing that looked like raw sausage about an inch in diameter. Close to losing it myself, I requested to see the manager. She was very nice (one of the two I mentioned earlier.) and apologized. Of course, we did not finish or pay for our breakfast. I will never step foot in this restaurant again. The Casino was great fun and the staff is wonderful. Very pleasant and helpful. I will go back to the Casino; I may stay at the hotel but in another room; I WILL NEVER EAT IN THEIR RESTAURANT AGAIN.
- Official Description (provided by the hotel):
- Stay and play...And you'll never want to stray. Visit Menominee Casino Resort and you'll get more value for your dollar from a facility and staff that's dedicated to delivering a friendlier, more helpful and more personalized level of service than any other resort in the state. With a total of 103 beautifully designed rooms and suites featuring modern interiors and all the amenities you'd expect of a luxury casino resort, Menominee Casino Resort gives you immediate access to all the excitement and relaxation of Wisconsin's Great Northwoods, all within easy driving distance of Green Bay, Wausau and the Fox Cities area. ... more less