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“A Worn Out Hotel”

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Best Western Executive Inn
Ranked #3 of 8 Hotels in Kenosha
Certificate of Excellence
Reviewed August 13, 2008

We did a day trip to Chicago and instead of pushing it with driving the entire round trip of 360 miles we thought we would make an over nighter of it and spend the night at the Executive Inn in Kenosha. The room wasn't in that great of shape. The hallway lightbulb was burned out and on inspection, we found that the sofa bed did not have any bedding on it for our eleven year old son. The sofa-bed mattress had a large yellowish stain on it which really was a problem for our son (and us). We called the desk about the bedding immediately and after about an hour one of us went down to the front desk and got a set of bedding. Fortunately, I had a medical emergency of sorts and we left the Inn in the early evening and drove the 100 miles home without spending the night. There was a large, noisy group of people hanging out in the lobby area which didn't exactly help with our comfort level either. The Inn is obviously and older example of a roadside hotel/motel that has seen it's better day in my opinion. We definately would not stay here again.

  • Stayed: July 2008, traveled with family
    • Value
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3  Thank Dave1485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 - 344 of 344 reviews

Reviewed May 8, 2008

We stayed for two nights at an AARP rate of $80/$89, respectively. The hotel is spotlessly clean, bright and welcoming. Hotel check-in and housekeeping staff were uniformly friendly and helpful. Our double-queen room was spacious, had a fridge, microwave and coffeemaker--very convenient. The bathroom was adequate size and the shower worked well.

The breakfast included scrambled eggs, meat (sausage one day, bacon the other), potatoes, various breads/bagels, cereals, yoghurt, white/chocolate milk, juices, coffee and fruit. It was served in a sunny room off the lounge. It was one of the best we've had.

The hotel had free wireless internet access. It was located off the Interstate and convenient to restaurants and shopping. Despite it's proximity to I-94, the excellent soundproofing made for a quiet stay. It was definitely a good value and we'd return again when visiting Kenosha.

  • Stayed: May 2008, traveled as a couple
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    • Business service (e.g., internet access)
Thank ICB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2007

First the good news ... the room was acceptable for its price range and the continental breakfast was very good.

The room was what I would expect from a room priced where it was among neighboring hotels.

The continental breakfast was above average for what hotels typically call continental breakfast. In addition to bagels, english muffins and fruit the breakfast included do-it-yourself waffles, eggs, bacon and sausage.

The booking and customer service was challenging. For reasons I don't fully understand, the online booking would only provide options to book two different types of rooms ... for example, one couldn't book two queen-bed rooms, you had to select a queen-bed room and a "handicapped" double-bed room. In the area on the reservation page for comments, I requested adjoining rooms.

I changed the length of my stay before I arrived, which required that I call Best Western's customer service. The first customer service representative dropped my call a minute into the call. With the second customer service representative, it wasn't clear that the representative was really paying attention to what I was asking and was really doing what I asked. It was apparent from long pauses in the call that the customer service center was a large room with many people on the phone ... I could hear other call center people talking to other customers. Fortunately, they really did get my request correct, although I wasn't comfortable at the time this had happened.

My wife called the hotel directly a day later and requested that the rooms be adjoining rooms. She was assured the rooms would be adjoining.

When we arrived, we were given two rooms separated by a couple of rooms. We were told there were no adjoining rooms at all in the hotel. After about ten minutes of "discussion" with the hotel clerk, we were given two adjacent, but not adjoining, rooms.

In summary, the on-site experience after check-in was acceptable, but customer service made our pre-arrival and arrival experience uncertain and unpleasant.

  • Stayed: November 2007, traveled with family
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Thank Michigan_Techie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2007

We usually stay at this hotel 4-5 times a year when we want to take a quick trip or just get away for a night. Living in Chicago, it is conveniently just over the Wisconsin border, about an hour north just off I-94. Nothing fancy about this hotel by any means. However, the price is right, the staff is always friendly, the rooms are clean, indoor pool is adequate and there is a good-sized lounge in the hotel. Love the fact the lounge has Buzztime trivia games! Lake Geneva is about a 30 minute drive straight west. The Dairyland Greyhound Park is a couple miles northeast. Not far from Gurnee Mills shopping and Six Flags Great America. The Jelly Belly factory is also in the area. Wouldn't recommend this hotel for an extended stay, but the Best Western Executive Inn definitely works for an overnight stay!

  • Stayed: October 2006, traveled with friends
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2  Thank gohounds19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2005

I was on my yearly excursion to Gurnee Mall and decided to stay at the Best WEstern Executive Inn in Kenosha, as rate was $57 on ORbitz. ($64 with tax)..I will not be staying there next year...I was woken up on a Sunday morning at 6:00 am to the sound of the people talking in the next room. I could swear they were in my room or in the Hallway. The walls were so thin, that everytime they talked you could hear their conversation. They also were using walkie talkies to communicate with someone, and that kept ringing. ..Otherwise property is clean and updated. Continental breakfast consisted of waffles, bagels and assorted pastries, cereal, apples, juices and coffee. I didn't use the pool or
lounge so can't comment of those....front desk personnel were friendly..

4  Thank wisconsintripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2017
Google Translation

  • Stayed: June 2017, traveled as a couple
    • Sleep Quality
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Thank Roberto52Bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2015
Google Translation

  • Stayed: April 2015, traveled on business
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Review collected in partnership with Best Western
Thank Betina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary C, Manager at Best Western Executive Inn, responded to this reviewResponded April 28, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Executive Inn

Address: 7220 122nd Ave, Kenosha, WI 53142-7313
Phone Number:
Location: United States > Wisconsin > Kenosha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Kenosha
Price Range: $96 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Kenosha
Kenosha Best Western

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