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“Nice place but a few problems last stay”

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Country Inn & Suites By Carlson, Kenosha
Ranked #2 of 8 Hotels in Kenosha
Certificate of Excellence
Collinsville, Illinois
Level 6 Contributor
207 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Nice place but a few problems last stay”
Reviewed May 28, 2013

We have stayed here many times over the past four years while our son was in college and never had any problems. However our last stay we had no hot water for two days so hopefully this has been taken care of by maintenance. The beds are very comfortable but for some reason the king bed fitted sheets don't stay on the mattresses very well. They have a decent breakfast every morning and offer coffee and hot tea, apples or cookies all day long. The hotel has a nice lobby area complete with books you can "borrow". They offered "to go bags" for guests at our last stay with a water bottle, apple and granola bar which was very nice.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Maggie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, May 29, 2013
Dear Maggie,
Thank you sincerely for choosing Country Inn and Suites for accommodations and for taking the time to provide us with important feedback that will help us better our services. Unfortunately, we had a minor plumbing issue the morning of. It has been resolved and on behalf of the Country Inn and Suites, I apologize for the inconvenience this has caused. We will make sure to be more attentive to maintenance and housekeeping as well. We are thrilled to know that you did enjoy the breakfast items and options. We hope to hear from you again and be able to hopefully exceed your expectations on your return. If there is anything further I can do for you, please contact me. Thank you and I hope you have a great rest of the afternoon.

Best Regards,
Nadia Rodriguez
General Manager
(262)857-3680
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Hoofddorp, The Netherlands
Level 1 Contributor
3 reviews
Reviewed May 24, 2013

i was here may 23th for 2 nights. I come from the Netherlands. Big room and clean! Coffee amenities in the room. Nearby outlet and jelly belly and à lot of restaurants in THE neighboorhood. Staff was helpful and friendly and gave me some sugestions for city centre of Kenosha. Swimmingpool clean and quiet. a good complimentary breakfast with eggs and waffels!
I recommend this hotel for vacation.

  • Stayed May 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Paula2205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, May 29, 2013
We are very happy to know you were pleased with our hotel. It is our pleasure to make sure yours and any guests stay is enjoyable. We thank you for taking the time to provide us and others with amazing and valuable feedback. We look forward to hearing from you again. May you have a great rest of the afternoon.

Sincerely,
Nadia Rodriguez
General Manager
(262)857-3680
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2013

We were walking down the hall not talking too loud and we got yelled at. But other wise it was pretty good the swimming pool was clean and the place was very clean. We were about to get some coffee and they were out of vanilla creamer and by the time we went to get some it was filled. My friend said he was walking up the steps and he got in trouble?? Why would he get in trouble for that.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason55219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, May 13, 2013
On behalf of the Country Inn and Suites I would like to apologize for the issues you had. I will make sure we work diligently to make sure an issue like this does not occur. Thank you for taking the time to provide us with valuable feedback to help us better the hotel and our services. We hope to hear from you again and hopefully exceed your expectations. We hope you have a great day!

Best Regards,
Nadia Rodriguez
General Manager
(262)857-3680
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 21, 2013

The hotel had just undergone remodeling, so it smelled faintly of paint - no prob; prefer that to an old, out-of-date hotel. It was very nicely remodeled.
Front desk staff was friendly, housekeeping was friendly, ALL corners of the hotel were clean. I prefer to take the stairs (opposed to elevator) and the stairwells were carpeted and very clean. Wow!
Hot tea/coffee was available ALL day - rare in most hotels.We did not take advantage of the breakfast.
There was a lot of activity in the hotel over the weekend (families with children, girls volleyball.) Walking through the hallway was a bit noisy, but once in the room, we could no longer hear the noise...so I would say this hotel is well insulated...Nice!
We had a water problem in our bathroom on Sunday morning and it was fixed upon our return that evening....Impressive!
Will definitely stay here again.
Thank you Country Inn for making our time relaxing and for keeping our hotel so Clean....can you tell that is Really important to me? ;)

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank pkg746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, February 25, 2013
Thank you for such great feedback. I am thrilled to hear you enjoyed your stay and that the staff provided great customer service. It is our pleasure to accommodate you and make sure your stay is enjoyable. We take great pride in making sure our hotel is clean. There will be more renovations coming along as well, we look forward to showing you the new changes whenever your travels bring you back into the area. May you have a great day!

Best Regards,
Nadia Rodriguez
General Manager
(262)857-3680
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Wisconsin
Level 6 Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 6, 2013

Stayed here while at a training session. The place is wonderful. The staff is so friendly, always saying Hi. The excercise room/pool are great for a hotel. Had some problems with room cards not working, fixed the problem upon request. Breakfast is great, love the cookies that are in the lobby (always stocked.) Would recommend this hotel to anyone staying in the area. They are doing some remodel right now but nothing major.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Gpackergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, February 8, 2013
On behalf of the Country Inn and Suites staff we thank you for such positive feedback and are happy that you enjoyed your stay. We thank you for staying with us and for the great review. We enjoy making our customers happy and making sure they enjoy their stay! We are excited of the new renovation changes coming along and would love for you too see. We look forward to hearing from you soon and hope you stay with us if you are in the area again. May you have a great weekend!

Best Regards,
Nadia Rodriguez
General Manager
(262)857-3680
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Peninsula
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 26, 2013

Stayed one night in January. A lot of road construction made it challenging to get to, but once there the hotel was great. Front staff was helpful, room was immaculate and the temperature was easy to control. Although right next to a major highway, the room was quiet and we were unaffected by the traffic. Internet did not work, and late night staff made an effort to rectify this unsuccessfully. Management made it right by giving us enough frequent stay points to get a night free. Breakfast is the usual fare, but there is a Cracker Barrel across the parking lot for those who prefer a more hearty, less carb-laden breakfast.
Overall a very nice hotel at a very fair price. Would definitely stay here again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Y00perGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, January 28, 2013
We thank you for the feedback. Despite the issues, we are glad that you enjoyed your stay with us and that we were able to rectify the problem. I am happy to announce that we are renovating the hotel and we would love to accommodate you and your family next time you are in the area. We look forward to hearing from you. Thank you and may you have a great day!

Best Regards,
Nadia Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Wisconsin
1 review
Reviewed January 14, 2013

We had a wedding party stay and half of our people staying got charged 50 for cleaning fees do if u stay make sure u clean hr rm before you leave we splilt a party tray of pretzels cleaned up as many as we seen that would be my guess why we were charged! Still not enough reason to charge half of what the room was worth wow!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Kenosha, General Manager at Country Inn & Suites By Carlson, Kenosha, responded to this review, January 15, 2013
Jennifer,
We apologize for any inconvenience this may have caused. As we spoke yesterday, regarding these extra charges, they have been removed. Fortunately, not half the party was charged. We appreciate your feedback to help us better tune our operations. If you feel like there is more that we can do for you, I will gladly give you a call again so we can figure it out! Thank you.

Best Regards,
Nadia Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Kenosha

Property: Country Inn & Suites By Carlson, Kenosha
Address: 7011 122nd Ave, Kenosha, WI 53142-7353
Phone Number:
Location: United States > Wisconsin > Kenosha
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Kenosha
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Kenosha 2.5*
Number of rooms: 89
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Also Known As:
Country Inn & Suites By Carlson, Kenosha Hotel Kenosha
Country Inn And Suites By Carlson, Kenosha
Country Inn Kenosha
Kenosha Country Inn

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