My husband and I stayed here last week when in town visiting family. We had last-minute changes to our travel plans and had to book this the day of. We took the last room available--a room with two double beds with an adjoining door. We told them we were going to be in town for four days but wanted to move to a king-sized room as soon as it opened up. The night manager told us that would be no problem (they had availability) and that we only had to let them know the following morning by 11 if we wanted to stay the four nights, move as something else opened up, etc. The next morning we went down to map out our stay at the hotel for the rest of our trip but was told by the day manager that there was no availability and that we couldn't even stay in the room we had booked for that day. He was very condescending and made us feel like it was our fault the night manager told us the wrong thing. Finally he worked it out so we could stay in our existing room, but he wasn't nice or helpful. After getting automatically locked out of our room from the key card an hour later, we spoke to a nice girl working at the front desk who straightened everything out and set up our reservation to move into a king room the following night.
The hotel has recently been redone, which was nice, and we had no other issues other than the two guys in management who seemed a bit ignorant and angry at life in general. We simply avoided them and waited til someone else was at the front desk.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Holiday Inn Express Janesville Conference Center, a 100% smoke-free facility conveniently located and highly visible at I-90 and Hwy 14E in Janesville, WI. The Holiday Inn Express & Janesville Conference Center features 142 newly renovated guest rooms, complimentary expanded Express Start Breakfast, complimentary parking, and a Guest Reception Monday-Thursday from 5:00pm to 6:30pm, featuring complimentary tap beer, soda, wine and popcorn. The Holiday Inn Express & Janesville Conference Center offers 15,000 square feet of combined meeting, exhibit, wedding and banquet space to accommodate groups of 10-1300 people. Our excellent meeting/conference services feature complete breakfast, lunch, dinner, and refreshment break options. Holiday Inn Express Janesville Conference Center has full service meeting planning professionals to assist you in all details and set up of your meeting, wedding, conference, or banquet event.The Holiday Inn Express Janesville Conference Center is conveniently close to these corporate locations: General Motors Assembly Plant, Simmons, Lemans, Blain Supply Corporate Headquarters, Thyssen Krupp, Seneca Foods, Lear Corporation and Hufcor. The hotel is located within 90 minutes of O'Hare Int'l Airport and 70 minutes from Milwaukee General Mitchell Airport. Corporate shuttle service is available to local companies. ... more less
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- Also Known As:
- Holiday Inn Express Janesville - i-90 And Us Highway 14 Hotel Janesville
- Holiday Inn Janesville
- Janesville Holiday Inn