My boyfriend and were passing through hayward on our way home and decided to try something new for lunch. We were seated immediately in a cold room and not even offered outdoor steating which we later overheard they had. Two different people tried to take our drink order so right away we thought we were going to have great service. This however was not the case. After ordering a burger w/ fries and a chicken stir fry we watched tables come and go for 45 mins. Until the man who seated us came over and asked if we had gotten our food yet. After realizing we hadn't he went in the kitchen to immediately being us our order. All he had to say was our food ticket had been lost and nobody knew what table the order belonged. No apology. One we had our food our waiter never once stopped by to ask how the food was or ask if we needed anything else like a water refill. To top it off the same man who seated us yet again had to come over to tell our waiter to get our check. As the waiter brought our check all that was said was "thanks for bearing with me." Still no apology. Very unimpressed. Can't say we have any plans to return.