My family and I drove 3 hours to enjoy a fall getaway at the Heidel House, which was great! My mother and I were treated to a spa visit at Evensong during our trip by my dad. The spa was gorgeous, employees were friendly, steam room and hot tub fantastic, my massage and massage therapist absolutely fabulous. However, I also had a facial and nearly walked out of the service because the therapist (Dawn) was a smoker and absolutely reeked of it. If you've ever smelled the horrible breath of a smoker and the skin of their hands, you know what I'm talking about. During what was supposed to be relaxing, I was holding my breath every time she talked or applied something to my face. It was truly disgusting. The service was also a bit rushed, not explained well during the application of products, and this therapist was just a little less refined than what this quality and pricepoint of a spa ask for. If I ever go there again I will know ahead of time to insist on a non-smoking therapist.
Guest feedback is extremely important and I appreciate you bringing the concerns of your facial to our attention upon leaving the spa. Again we are truly sorry for the discomfort you experienced during an otherwise pleasant visit. Based on our policy, this should never have occurred. Please do not hesitate to contact me directly if you should have any additional comments.
Evensong Spa Director