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“Location great, good stay, terrible customer service”

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Heidel House Resort & Spa
Ranked #1 of 4 Hotels in Green Lake
Milwaukee, Wisconsin
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Location great, good stay, terrible customer service”
3 of 5 bubbles Reviewed August 2, 2010

We stayed for 2 nights at the Heidel House. We were in town for the EAA Convention at Oshkosh. It's about 30 minutes from Oshkosh so not bad. The grounds and location are very pretty. The lake is beautiful and there are several restaurants spread throughout the resort. We ate at Grey Rock one evening - we had a beautiful view of the lake and sunset and the hostess and server were very nice. They were very accommodating and were able to serve us a gluten-free/vegetarian dish. We had breakfast in the Sunroom one morning and it wasn't bad. Buffet was only $9.95/per person which wasn't bad at all. Very cheap actually for a pretty good spread.

Our lakefront room had a wonderful view and the room was very big and clean. Two double beds and a sofa bed, table and mini-bar/fridge area.

Our main complaint was attention to detail, they really fell short here. For instance, the balcony off of our room was filthy - covered in cobwebs and spiders, etc. Really gross and very easy for them to clean off with a broom or hose. The same with a lot of the beach chairs near the pool and beach - a lot were broken or really dirty. The outside pool was nice but there were never any towels. When we asked a member of the staff, she told us "she hadn't been informed and said she didn't know when they'd be replenished." Again, we complained at check-out and the staff member told us "people often walk off with towels which didn't allow them to replenish them right away" Umm, how is this our (the guests) problem? The inside pool seemed ok at first but the floor looked like it was never cleaned (dirty tile and grout). Kind of gross.

Paying $219/night for a room at a resort in the middle of nowhere - we at the very least expect some towels by the pool. We weren't asking for much!!! But the response from the staff was pretty much "not my job, not my problem" kind of thing. Sort of disappointing. Again the service at Grey Rock (restaurant) was much better and we really enjoyed our meal there.

We WOULD stay again, simply because of the location - the grounds are pretty, it's close to Oshkosh and the it's really the only "resort" in the area. Good for a short, quiet stay. Not a lot to do in the area, but perfect if you just want to relax by the pool or lake and read a book, etc. Just provide some towels, Heidel House!!! Seriously!

Again customer service needed major improvement, big time. Would I recommend to a friend - yes, for the location alone, right on the lake. But I would inform them about terrible customer service and let them make up their own minds. Hope this helped anyone planning to book a stay.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dutchgirl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Milwaukee, Wisconsin
2 reviews
3 of 5 bubbles Reviewed July 13, 2010

The grounds at Heidel House are beautiful! Rooms are clean. The rooms, however, need to be updated. Sleeping with the air conditioner turned on became impossible. It was like trying to sleep next to a turbine. This isn't what we were expecting from our stay at Heidel House.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenbaygirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 7, 2010

A very good resort on Green Lake, WI. Rooms were very clean and comfortable. We did not have a lake view but that is only a short walk from the unit. Lunch on the patio was very good. They have a very nice indoor pool and two whirlpools. Should be nice in the cold of winter. Would definitely stay again and do dinner and brunch.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 2, 2010

The place is very scenic. We attended a wedding and stayed over. The service was good and the people around to take you here and there in their carts were very helpful and nice. The parking was horrible. We couldn't find only one area in front of the main lounge that was handicapped parking. One isle had no exit after we found there were no parking slots available and so had to back up on this incline and curve--- where you could not see if someone was perhaps entering as you were backing up. Our room was in another side building and we thought (others agreed) that the signage getting to our room was very poor. No handicapped assisted doors (I thought this was code). Our room was just okay. We could hear the big air conditioner for the building outside our room as we slept and the window type air conditioner we had in our room. No small refrigerator and no small wide screen tv - it was the old type of tv. The bathroom was adequate and I wished I had slippers going in there. At $129. special rate; we usually stay at a Hilton Garden Inn with all the amenities for $89. We only stayed there so we wouldn't have to drive 30 miles to the next closest hotel(s). We ate breakfast at the little restaurant in Princeton and it was fabulous as the food was a little less than okay at the HH. I'm not sure there is anything I liked "best" but if you are really into being in a boat or on the water, this is the place for you.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank bluesrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Ill
Level Contributor
4 reviews
5 of 5 bubbles Reviewed June 22, 2010

We spent three wonderful nights at this great resort. It far exceeded my expectations. Beautiful grounds, spacious rooms with lush bedding, large screen flat TV. The Grey Rock restaurant was 5 Star. Beautiful presentation and delicious, the views of the Lake from all of the tables was a treat. I had the Walnut crusted Walleye, the best! Our daily breakfasts in the Sunroom Restaurant was also very pleasing, cheerful servers every day. All of the help acknowledged us at every encounter. The pools were a big surprise, very nice also. We thought it was a great value, someplace you can go to that is complete as it is. They also had tennis courts, golf, bikes, basketballs, jet skis and goodness knows what else.
This hotel goes the extra mile for you. We will Definitely return, it is only 3 hours from Chicago in a lush area of Wisconsin.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melba_Says
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monticello, WI
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed June 4, 2010

Website showed amenities open that were not, restaurant could not handle the business. Staff rude and indifferent. Why bother with this place when the Osthoff in Elkhart Lake or the Grand Geneva in Lake Geneva exist? Both are terrific.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJDMonticello_WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago,IL
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed May 13, 2010

We traveled there for Valentines upon the suggestion of my fiance's elderly parents. The rooms were clean and neat, but a bit old. The entire needs some updating and redecorating, then it could be much better. The grounds are beautiful, my fiance is eager to see what it looks like during the summer. The restaurants are wonderful and the staff are extremely helpful, nice and accomodating. I am a hotel addict, and love to travel. There is much to be said for superior customer service, which is why I am willing to return. The food at the the Grey Rock was great, and the martinis are even better. Do not miss the Creme Brulee. Unfortunately I missed the spa, but I will not make that mistake again should we return, which is highly likely (this summer). The accomodations and entertainment, again is okay, but the service makes up for it. Needs more activities for 30-40s crowd when its cold out. Maybe some dancing or current music.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WindyCityFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heidel House Resort & Spa

Property: Heidel House Resort & Spa
Address: 643 Illinois Ave, Green Lake, WI 54941-9750
Phone Number:
Location: United States > Wisconsin > Green Lake
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Green Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heidel House Resort & Spa 3*
Number of rooms: 177
Official Description (provided by the hotel):
Tucked away on the shores of beautiful Green Lake, Heidel House Resort & Spa is a year-round Wisconsin resort destination. Unwind, slow down and recharge at our full service resort, where fresh air and miles of shoreline are just the beginning of your Midwest lakefront getaway. For over 60 years, guests have returned to enjoy exquisite dining, championship golf, tranquil spa retreats and more. Together, these create an unparalleled Green Lake experience that you'll, too, want to enjoy again and again. ... more   less 
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Also Known As:
Heidel House Resort And Spa
Heidel House Hotel Green Lake
Heidel Resort Green Lake
Heidel Hotel Green Lake
Heidel House Green Lake

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