Upon check-in, I was behind a couple who were checking out and were giving the front desk clerk an earful about the cleanliness of the $500 suite they had stayed in. Of course, I thought they were whiners. Boy was I wrong!!
The grounds are lovely. No doubt about it. But the rest of the resort needs updating BADLY.
The elevator and carpet were filthy. It sounded like we would plunge to our death at any second. When we did make it to our room..it was small but adequate. The walls are paper thin and doors are constantly slamming.
Went to the boathouse pub for dinner...my boyfriend had to get our drinks refilled at the bar...retrieve our appetizers..and after wating over 30 minutes for a simple "basket" type dinner..was told the kitchen was backed up.
We went to breakfast the next day. Had the buffet. Was stone cold. The heat under every single chaffing dish was burnt out. Looked good..but again.the details!
The following day we went to the pool. Nice except for the railing into the pool about falls off everytime you go down the steps.
I definitely expect more when I am paying this much for a room. The business center was absolutely beautiful..I wish they could put the same amount of money and effort into the guest rooms.
I hope the HH steps up their service..this resort is beautiful and deserves the attention it so deserves.More
- Free Wifi
- Free Parking